About HRC International
Founded in 1995, HRC International is the global leader in international hospitality training, recruitment, and career development. With offices across the USA, Europe, Africa, Latin America, and Asia, we create life changing career opportunities for hospitality professionals worldwide.
Our Mission
We connect the best possible employers with the best possible people by building long term relationships and never putting profits before people.
Our Culture
We are optimistic, energetic, people driven, and internationally minded. We believe in ownership, accountability, collaboration, and continuous development while keeping things human and fun.
Position Summary
The Exchange Program Support Manager serves as the Responsible Officer (RO) for HRC International's U.S. Department of State-designated J-1 Exchange Visitor Programs, including the Intern, Trainee, and Teacher categories. This position provides leadership for program operations, participant support, regulatory compliance, and team performance while ensuring the successful administration of exchange programs that meet sponsor obligations and organizational objectives.
The Exchange Program Support Manager oversees a team of program professionals responsible for participant intake, vetting, onboarding, monitoring, compliance, and ongoing support services. As the Responsible Officer, the position serves as the organization's primary authority on exchange visitor regulations, ensuring compliance with federal requirements while promoting operational excellence, participant satisfaction, and program quality.
This role works collaboratively across departments, to provide compliance leadership, support business initiatives, deliver organization-wide training, and ensure regulatory requirements are integrated into all aspects of the exchange visitor experience.
Essential Duties and Responsibilities
Responsible Officer (RO) Oversight & Regulatory Compliance
Serve as the designated Responsible Officer (RO) for HRC International's J-1 Exchange Visitor Programs.
Maintain authority and responsibility for compliance with all Department of State regulations, sponsor obligations, policies, and guidance.
Oversee the administration and integrity of participant records within SEVIS and related case management systems.
Ensure compliance with participant eligibility requirements, placement standards, monitoring requirements, and sponsor responsibilities.
Provide guidance and decision-making on complex compliance matters, participant issues, and program exceptions.
Lead regulatory audits, site visits, annual reporting, and Department of State reviews.
Develop, implement, and maintain policies, procedures, and internal controls that support regulatory compliance and operational effectiveness.
Monitor regulatory developments and ensure timely implementation of new requirements across programs and departments.
Identify compliance risks and implement corrective actions to maintain program integrity and mitigate organizational risk.
Team Leadership & Staff Development
Lead, supervise, and develop a team of program professionals supporting Intern, Trainee, and Teacher programs.
Establish performance expectations, priorities, and service standards that align with organizational goals.
Conduct regular coaching, mentoring, and performance management activities to support staff growth and accountability.
Ensure staff possess the knowledge and skills necessary to administer programs accurately and compliantly.
Oversee workload distribution and resource planning to ensure efficient program operations.
Foster a culture of compliance, collaboration, customer service, and continuous improvement.
Support employee engagement and professional development initiatives.
Program Intake, Vetting & Operational Management
Direct day-to-day program operations related to participant intake, application review, and case management.
Oversee vetting processes for participants, host organizations,…