VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK
For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.
OUR COMMITMENT TO SAFETY
At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com .
WORK TYPE: Full Time
LOCATION DETAILS: Onsite Monday through Friday- 108 Stanbury Industrial Drive, Brookfield, MO 64628
WORK HOURS: Non-Exempt
COMPENSATION: $18.00 per hour with overtime eligibility
BENEFITS ELIGIBLE
HOW YOU WILL MAKE AN IMPACT
Account Specialist is responsible for managing all aspects of customer orders.
WHAT YOU WILL DO
Manage all aspects of customer orders
Respond to inquiries from the Sales Team or other internal parties to aid in order fulfillment.
Communicate and collaborate with other team members and departments to best serve the customer
Understand order processing systems and delivery channels
Serve as liaison for traveling sales representatives
Maintain customer relations by handling questions and concerns with speed and professionalism
Demonstrate a desire for team success by keeping an eye open for process improvement.
Be prepared to assist on special projects with other departments as needed.
Continued cross training and education within our own department as well as other departments within the company.
QUALIFICATIONS
KNOWLEDGE/SKILLS/ABILITIES
Excellent interpersonal and communication skills
Prior experience demonstrating success in a Customer Service oriented position.
A strong attention to detail
The ability to multi-task and manage time efficiently in a fast-paced environment
A strong work ethic, professionalism, reliability and a positive disposition
Microsoft Office (Word, Excel and PowerPoint)
Smart Sheets - working knowledge or willingness to learn
SalesForce – working knowledge or willingness to learn
Education, Certification and Experience
High school diploma or GED preferred
Experience in field sales and/or sales leadership in high school music/performing arts.
PHYSICAL REQUIREMENTS
This job operates in 100% in-office environment at our Brookfield, MO location. Work Schedule is Monday-Friday 8:00 am -4:30 pm Prolonged periods of sitting and/or standing at a desk and walking, lifting, bending, kneeling may occur.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-KG1
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
OUR VALUES
Service - We lead with heart. We champion community.
Passion - We love what we do. It fuels our purpose.
Integrity - We do what we promise. We own our actions and decisions.
Respect - We earn it by giving it. Because everyone deserves it.
Innovation - We…