Ready to find the right role for you?
Product Analyst & Tester
Salary: Up to £34,000 dependant on experience plus bonus and other benefits.
Location: Hybrid working 3 days in our London N1 9JY (May be required to travel occasionally)
Hours: 40 hours per week, Monday to Friday 8:30am to 5:00pm
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life
What we can offer you;
25 days of annual leave
Access to our company pension scheme
Discounts on everything from groceries to well known retailers
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
One paid days leave every year to volunteer and support your community
Ongoing training and development opportunities, allowing you to reach your full potential
Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.
What you’ll be doing:
The Product Analyst & Tester role represents a dynamic position within the Product Team, combining deployment support with training content creation responsibilities. This position plays an important role in facilitating product operations and serves as a vital connection between users, product teams, and internal stakeholders.
The primary focus of this role is to build and maintain digital training materials and standard training documentation, support product deployments, test mobile applications and microsites, contribute to release and development testing, provide first-line support, and assist with system and data configuration.
Manage daily workload in conjunction with Product Lead
Develop product knowledge through training and hands-on experience
Stay updated on industry standards and best practices
Create and maintain documentation for product functionality and processes
Collaborate with team members on projects as directed by Product Lead
Work closely with the Product Lead and Digital Transformation Managers to build digital training content for end users
Work closely with the Quality & Release Manager to test future releases and new functionality and maintain the regression tests within Mabl product
Work closely with the team’s Business Analyst to deliver analytical insight on system usage and data quality.
Liaise with product vendor regarding bugs and feature requests under guidance
Collaborate with internal teams to resolve issues
Provide basic product advice and recommendations
Refer complex or out-of-scope requests to Product Lead
Provide product support and guidance to internal users
Participate in cross-functional projects as required
Respond to and resolve customer queries and supports tickets
Escalate second-level help desk tickets as needed
Provides product demonstrations and user training under guidance
Gather and document customer feedback for product improvements
Liaises with customers via various communication channels
Develop an understanding of product's role in environmental and energy efficiency
What are we looking for?
Proven experience in systems support
Accuracy & attention to detail
Professional written and verbal communication
Exceptional problem-solving skills.
Initiative and ownership
Adaptability (able to adapt to changing project requirements and priorities)
Positive, proactive, and forward-thinking attitude
What’s next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful…