Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves.
Job Description Summary
Patient Care Specialist II
How will you make an impact & Requirements
Job Title: Specialist, Patient Care II Reports to: Mgr., Practice
Department: Administrative Support Workers Locations: Onsite
FLSA: Non-Exempt Pay Grade: N43
Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and
Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the
largest in the United States. At Millennium Physician Group, our employees are the foundation of our success.
Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere
that empowers you to seek better ways to deliver care to our patients and their families. We also promise to
care for you as an individual and help you grow in your role
The Patient Care Specialist II performs advanced administrative and patient access duties to support daily
medical office operations. This role is responsible for independently registering patients, verifying insurance,
processing referrals, and resolving basic billing or documentation issues. The Specialist II ensures all
interactions comply with HIPAA, privacy, and organizational policies while consistently providing exceptional
service to patients, families, and staff.
Responsibilities
• Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact
information is accurate and current in the EHR.
• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents verification results
accurately in the patient record.
• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily
appointment schedules while communicating adjustments to clinical staff.
• Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a
timely and accurate manner.
• Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents
into the EHR.
• Reviews patient accounts for outstanding balances or documentation errors and partners with billing
to resolve discrepancies.
• Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing
documentation, and limiting access to authorized users only.
• Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly
according to established protocols.
• Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and
accuracy.
• Provides professional, courteous customer service and maintains composure during high-volume or
challenging situations.
• Coordinates scheduling across multiple providers, departments, or specialties to support efficient
patient flow.
• Audits patient charts, registration data, and referral documentation to identify and correct compliance
or process issues.
• Participates in mandatory training programs related to compliance, privacy, workflow changes, and
patient experience.
• Supports the Practice Manager and care team with assigned administrative tasks.
• Participates in departmental audits, workflow redesign initiatives, and implementation of new systems
or technologies.
• Prepares and distributes operational reports related…