Imagine yourself…
· Doing meaningful work that makes an everyday impact on the world around you.
· Growing your expertise and expanding your skillset with every project.
· Owning your ambition and fueling your career growth.
At Hach ( www.hach.com ), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.
Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us
We offer:
· Professional onboarding and training options
· Powerful team looking forward to working with you
· Career coaching and development opportunities
· Health benefits
· 401(k)
Reporting to the Supervisor, Customer Service , the Customer Service Representative is responsible for providing accurate, timely, and professional transactional support to customers by executing standard order management, quoting, invoicing, and customer communication activities.
This position is part of the Hach - Sales Support & Administration - located in Loveland, CO and will be onsite.
In this role, a typical day will look like:
Order Entry — Accurately process standard customer orders using established order management systems, and standard work.
- Account Creation — Set up and maintain accurate customer account information.
-Entered Status Management — Monitor and advance orders through the workflow.
-Order Status Updates — Provide timely order and shipping information to customers and teams utilizing the internal tracking systems.
-Invoice Reprints — Fulfill customer requests for invoice copies.
- Phone Support — Handle inbound calls, resolve issues, and document interactions.
- Hot Order Requests — Submit and track urgent or escalated orders per VOC.
- Lead Submittals — Assist with leads and opportunistic sales support activities within defined scope.
-Other duties as assigned.
The essential requirements of the job include:
High School diploma required. Associate’s or Bachelor’s degree preferred.
Ability to independently complete defined entry-level customer service tasks with accuracy and consistency
Strong attention to detail and adherence to documented procedures
Basic proficiency with order management, quoting, and customer communication systems
Demonstrated computer proficiency required.
Ability to adapt to a fast-paced contact center environment, with strong emphasis on multi-tasking while actively listening to customers.
Utilizes resources and display strong ownership skills.
Uses courteous & effective verbal and written communication skills.
Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital…