Imagine yourself…
Doing meaningful work that makes an everyday impact on the world around you.
Growing your expertise and expanding your skillset with every project.
Thriving in a supportive team environment that inspires you to strive for excellence.
TraceGains, a Veralto company, connects people and information so teams can work smarter. As a global technology company, we provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply chain risk, speed up business processes, and take control of data.
At TraceGains, we believe “we’re in this together,” and our goal is to provide the most innovative solutions in the industry. We are in the game to change the industry, and with the help of our ever-growing TraceGains Network, we have created the CPG industry’s first networked ingredients marketplace. We also know that innovation and ingenuity start with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions.
Reporting to the Director of Customer Success, Delivery, the Customer Success Architect is responsible for will work directly with TraceGains customers to ensure they are successfully onboarded, implemented, and retained. This role entails consulting with the customer to determine how the TraceGains solutions can meet their needs, leveraging product knowledge and an in-depth understanding of each customer’s business environment (organization, people, goals, and assets). Internally, the Customer Success Architect works with TraceGains R&D, Sales, Support, Marketing and Customer Success (CS) on behalf of the customer.
and will be located in US-Remote
In this role, a typical day will look like:
Turning customer goals into action: guiding onboarding and implementation, coordinating milestones, and keeping customers moving toward value.
Keeping projects on track by clarifying scope, managing competing priorities, and coordinating smooth handoffs.
Help customers embrace TraceGains by connecting product capabilities to their workflows and building confidence in new ways of working.
Be the customer’s advocate: listen closely, address concerns, and reset expectations when implementation needs differ from the agreed scope.
Bring the right people together by partnering with Customer Success, Sales, Support, Product, and R&D, and engaging services or advanced-configuration specialists when needed.
Build trusted relationships with customer users and executive sponsors through clear communication and practical problem-solving.
Grow your product expertise and share customer insights to strengthen implementation practices and improve the customer experience.
The essential requirements of the job include :
B.S. or B.A . degree is strongly preferred.
3 to 5 years of client-facing experience, with a customer success background and a passion for helping customers achieve their goals.
Strong project-coordination and interpersonal skills, including the ability to manage priorities, clarify scope, and navigate challenging customer conversations constructively.
10% travel required to customer sites, industry events, department meetings, all company events, in-person seminars/networking events, etc. This may include overnight stays
What will help you stand out:
Experience guiding customer implementations, especially onboarding or implementing customers in a SaaS environment.
Food and beverage, quality, R&D, supply chain, or related technical experience that helps you understand customer workflows.
TraceGains is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility : where the work you do has an everyday impact on the resources and…