Job Title: Field Service Engineer (T2)
Reports To: Field Service Manager
Location: Various - Remote
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Imagine yourself…
Doing meaningful work that makes an everyday impact on the world around you.
Growing your expertise and expanding your skillset with every project.
Owning your ambition and fuelling your career growth.
It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.
As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.
Learn about our leading portfolio of innovative products here! (https://cdn.videojet.com/U309KOI6/as/vvpm76xpvfqj3kgchf7khbnz/vf-history-of-videojet-innovation-us)
We offer:
Eligible for benefits (medical, dental, vision & more) on day 1, no waiting period!
Training and development opportunities
401K savings plan + company match
Tuition reimbursement from Day 1
Attractive employee referral program
Paid Parental Leave
Wellbeing Program, with rewards
Employee Assistance Program (legal, financial, and counseling resources)
Reporting to the Field Service Manager the Field Service Engineer is responsible for conducting service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.
In this role, a typical day will look like:
Provide ongoing care and support for our customer's equipment
Install our products and solutions at customer locations
Diagnose and resolve challenges and problems
Become a trusted advisor and partner for our customers, to develop excellent relationships
Extend our Videojet footprint in the market by promoting our service agreements and newer technology.
To be successful in this role you will:
Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help
Partner with customers to assess their needs, manage their expectations, and drive results
Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution
Collaborate with teammates, managers and customers
Possess basic computer and technical proficiency, including email, software, mobile apps, and Microsoft Word
The essential requirements of the job include:
2 years of technical experience
Basic computer/technical skills (can use email, software, phone apps, Microsoft Word)
Ability to perform and/or tolerate all physical requirements of the job with or without
Use of hand tools and manual dexterity.
Ability to travel, including occasional overnight travel (initial training requires consecutive weeks in Wood Dale, including weekends)
Compliance with PPE, safety and registration requirements of customers.
Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets…