Imagine that…
You will do meaningful work that has a daily impact on the world around you.
You will take ownership of your ambitions and develop your career.
You will collaborate within a dynamic, open, and global team.
At Hach ( www.hach.com ), part of Veralto , we ensure water quality for people around the world, and every team member plays a vital role in this mission. Our vision is to make water analysis faster, simpler, greener, and more informative. We achieve this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team and the broader Veralto network, you will work in a unique environment where meaningful work meets real opportunities: you will make an immediate and measurable impact on a global scale while developing your professional skills and advancing your career.
Driven by the challenges of climate change and global health, we work in a rapidly digitalizing industry, developing innovative technologies that help ensure water and environmental safety.
Learn more about us: About Hach
What We Offer
High-quality onboarding, training, career coaching, and development opportunities
A strong team that looks forward to working with you
Employee benefits, including meal vouchers, bonuses, 5 weeks of vacation, professional and language training, and more
About the Role
The Internal Contract Service-Sales Administrator is an internal administrative position focused on supporting service and sales processes, particularly the renewal of service contracts in the Czech Republic and Slovakia, contract administration, and data management in internal systems.
You will serve as a key partner to our service, sales, and customer teams. For new service contracts, your role will be to prepare the necessary documentation and closely collaborate with the sales team. For existing contract renewals, you will independently manage the entire administrative process, including customer communication, data validation, tracking signed amendments, and coordinating follow-up actions in systems such as ServiceMax (SMAX), CRM, and Salesforce .
This role is part of the service-sales administration function and is primarily an internal office-based position, working closely with the Service Dispatcher, Service Manager, Sales Team, and other departments to resolve both standard and non-standard cases.
This position is offered as a permanent, full-time employment contract .
Key Responsibilities
Independently manage all administrative activities related to the renewal of service and contract agreements in the Czech Republic and Slovakia, including direct customer communication, tracking signed amendments, and coordinating follow-up actions
Prepare supporting materials for sales representatives related to new service contracts, including customer overviews, equipment details, pricing, timelines, and other information required for commercial proposals
Continuously monitor the accuracy of service contract data in internal systems, particularly ServiceMax (SMAX), and ensure updates are implemented in cooperation with the Service Dispatcher
Enter, update, and close renewed contracts in internal systems once the renewal process has been completed
Identify commercial opportunities where customers do not currently have service agreements, manage follow-up activities, coordinate with sales teams, and provide reporting outputs
Analyze the installed base to identify customers without service contracts and work with the sales team to develop appropriate service offerings such as preventive maintenance, calibrations, and service programs
Coordinate internal communication between the service team, sales department, dispatcher, customer support, finance, and other departments
Provide internal consultancy support to sales and service teams regarding the selection of appropriate service codes and service scope based on customer requirements and application type
Support the Service Dispatcher in renewing larger…