Imagine yourself…
Doing meaningful work that makes an everyday impact on the world around you.
Growing your expertise and expanding your skillset with every project.
Owning your ambition and fueling your career growth.
Thriving in a supportive team environment that inspires you to strive for excellence.
Joining a company with a proven track record of success and an exciting future.
It’s all possible with a role at Videojet , a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.
As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.
Learn about our leading portfolio of innovative products here!
We offer:
24 days of Annual leave and 10 days of Casual/Sick leave. And special medical leave as per guidelines for prolonged illness/recovery from accident
Flexible working hours
Professional onboarding and training options
Powerful team looking forward to working with you
Career coaching and development opportunities
Insurance coverage of 7 Lakhs for family.
Job Title: Service Engineer
Location: Vapi, Gujarat
This job is a unique opportunity to:
This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet’s existing customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites.
As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to.
Within your role you will:
Attend breakdown calls in the region
Raise request for parts and close transaction under Warranty, CAMP or Chargeable
Completing Installation of equipment’s on site
Completing Preventive Maintenance as per schedule
Promotion of Service Contract & consumables
Demonstration of products to customers
Imparts training to the customer
Update service report in Oracle
Identifying potential parts requirement and get quote submitted and collect Purchase Order
Identifying potential equipment requirements and generate Service Leads for sales team
We are looking for a professional who has:
Ability to work well independently and exercise appropriate judgment under general direction.
Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.
Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.
Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving
Analytical skills and communication skills- Ability to analyze technical problems and provide solutions
Your education OR background experience will include:
Education – Diploma / Engineering in any stream.
2 to 6 years of field service…