Imagine yourself…
· Doing meaningful work that makes an everyday impact on the world around you.
· Growing your expertise and expanding your skillset with every project.
· Owning your ambition and fueling your career growth.
· Thriving in a supportive team environment that inspires you to strive for excellence.
· Joining a company with a proven track record of success and an exciting future.
It’s all possible with a role at Videojet , a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.
As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.
Learn about our leading portfolio of innovative products here!
We offer:
comprehensive leave policy
Flexible working hours
Professional onboarding and training options
Powerful team looking forward to working with you
Career coaching and development opportunities
Insurance coverage
Head Technical Operations – South Asia
Location: Mumbai, India
Reports To: Head IB Sales , Service, Tech Support & SAS – South Asia
Position Summary
The Head Technical Operations - South Asia is a strategic leadership role responsible for driving the overall technical, application, service excellence, and customer support agenda across South Asia. The role leads the technical operations ecosystem encompassing field service engineering, technical support, service desk operations, application engineering, technical centre operations, service quality, technical capability development, and special application solutions.
This position is accountable for strengthening technical competency across the service organisation, enhancing customer experience, improving service profitability, accelerating application innovation, and building scalable infrastructure to support future growth. The incumbent will partner closely with commercial teams, global technical and quality teams, and regional leadership to ensure best-in-class service delivery, operational efficiency, and customer satisfaction.
Key Responsibilities
Technical Operations Leadership
Lead and manage the entire technical operations function across South Asia.
Establish a high-performance technical organisation aligned with Videojet's business objectives and customer expectations.
Drive strategic initiatives that strengthen technical excellence and service competitiveness.
Develop annual operating plans, budgets, and performance targets for technical operations.
Service Excellence & Customer Experience
Drive superior customer experience through high-quality installation, maintenance, troubleshooting, and service delivery.
Develop and implement service excellence programs that improve customer satisfaction and service responsiveness.
Ensure consistent execution of global service standards across the region.
Monitor and improve field service effectiveness, first-time-fix rates, uptime, and customer engagement metrics.
Lead initiatives to improve overall service quality and operational consistency.
Technical Capability Development
Build and strengthen technical competencies across: Field Service Engineers
Application Engineers
Technical Support Teams
Service Desk Teams
Technical Centre Resources
Develop structured technical certification and capability development programs.
Create technical learning pathways for emerging technologies and advanced applications.
Establish…