At Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Providing our clients with exceptional service is the foundation of our business. The Cash Applications Supervisor (Corporate) supervises the team that applies payments, minimizing client confusion and alleviating collection efforts. The Supervisor works collaboratively with Veritext colleagues, exhibiting Veritext Values; ensures that all client (internal and external) communications are handled in a professional, timely and courteous manner; communicates necessary information timely, accurately and effectively; reports incidents to management; welcomes new projects and ideas; continuously work to enhance job knowledge while bringing value to role.
What you'll get to do:
Effectively manage the team by setting goals and metrics, monitoring performance and establishing operational
improvements
Ensure your employees are engaging and growing, setting the stage for future
Generate and assist in the preparation of financial reports (i.e. Daily Cash Reports, reports as requested for annual
Company audit, etc.)
Ensure that departmental training materials are current, effective and utilized
Recruit, train, coach and develop staff to yield a high performing team
Process & apply all incoming payments from Lockbox, EFT & Credit cards to client invoice(s) accurately & timely
Understand Company targets and strive to meet and exceed
Understand Veritext products and services, their value and commensurate fees
Resolves issues and escalate/communicate as needed to ensure prompt and accurate resolution; assist clients in various requests such as confirming bank information and providing direct deposit forms
Ensure that cash receipts, discounts and adjustments are accurately posted to client accounts in a timely manner (includes checks, credit cards and ACH payments)
Research duplicate payments, overpayments and unapplied cash and takes appropriate action to bring to resolution in timely manner
Strive to meet and exceed financial targets and metrics
Reconcile receipt batches to ensure they balance and tie back to bank deposits
The kind of teammate we’re looking for:
5+ years of related experience
Proficiency in MS Office required
Proficiency in relevant financial software packages and applications
Must possess excellent written and verbal communication skills
Customer service oriented with strong interpersonal skills
Dedicated professional with the ability to respond to requests promptly and accurately
Must possess excellent management skills with the proven ability to lead a team
What’s in it for you:
Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
Earned wage access: get a portion of the wages you earned prior to payday
Matched 401(k) to help you save for your future
Hybrid or remote work structure for most roles (based on business needs)
Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more
Employee equity and referral programs: when we succeed, you succeed!
Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!
About Veritext:
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law…