At Veritext, we focus on the details – so legal teams can focus on the case.
About the role:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Scheduling Representative (Corporate Services), you'll be the first point of contact for attorneys, paralegals, and legal professionals looking to schedule depositions, whether virtual or in-person. You'll become a trusted partner to our clients, expertly gathering important case details, understanding their preferences, and managing every logistical detail to ensure a smooth and professional experience. This role is all about delivering exceptional service, building strong client relationships, and collaborating across teams to make sure nothing falls through the cracks.
What you'll get to do:
Respond to all client requests received via email and/or phone queue timely
Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders
Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team
Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services
The kind of teammate we’re looking for:
Customer-focused mindset with the ability to build strong relationships, handle sensitive client needs with care, and deliver responsive, solutions-oriented service quickly and kindly with professionalism
Thrives under pressure, loves to solve puzzles
Confident juggling timelines, priorities, and multiple clients at once with grace
A proactive mindset – if there’s a problem, you’re already solving it
Comfort with technology, including proprietary software
Clear, professional communication and excellent follow-up etiquette
A laser-sharp eye for detail and strong organizational skills
Familiarity with court reporting or legal services is a huge plus
Why You'll Love Working at Veritext
At Veritext, we believe great people do their best work when they feel supported, valued, and empowered to grow. That's why we offer a comprehensive rewards package designed to support you both professionally and personally, including:
Competitive compensation, comprehensive medical, dental, and vision coverage, plus company-paid life and disability insurance
401(k) with company match to help you plan for the future
Flexible hybrid or remote work options for many roles
Generous paid time off, Paid Parental Leave, tuition reimbursement, and other work-life benefits
Earned wage access, giving you the flexibility to access a portion of your pay before payday
Employee equity and referral programs, because our success is shared
Robust mental health and wellness resources to help you thrive at work and at home
Ongoing learning and development opportunities, including training, mentorship, and career growth programs
A collaborative, inclusive culture that celebrates innovation, connection, and recognition through unique programs like Veritext Summer Camp, Wellness Week, and Veritext Cares
About Veritext
Veritext is the industry leader in technology-enabled court reporting and litigation support services. We help law firms, government agencies, and corporations navigate complex legal proceedings through innovative technology, industry-leading expertise, exceptional service, and a nationwide network of professionals.
As we continue to grow, we're committed to building a workplace where collaboration, innovation, and belonging thrive. We believe diverse perspectives make us stronger and are dedicated to…