At Veritext, we focus on the details – so legal teams can focus on the case.
Role Overview:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Services Representative (Corporate Services), you’ll be the go-to expert for attorneys and legal teams after the deposition wraps helping them stay on track and ready for court. You’ll handle transcript delivery, troubleshoot issues, manage changes or corrections, and follow up to ensure expectations are exceeded and every client walks away impressed. If you love follow-through, attention to detail, and making sure nothing slips through the cracks, this is your moment.
What you'll get to do:
Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team
Respond to all client requests received via email and/or phone queue timely
Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders
Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services
The kind of teammate we’re looking for:
Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with care
Deliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquette
Bold thinker – you thrive under pressure and love to solve tough problems in creative ways
A proactive mindset – you anticipate needs before they arise and if there’s a problem, you’re already solving it
Confident juggling timelines, priorities, and multiple clients at once with grace
Adaptable, open to ongoing change and collaboration
A laser-sharp eye for detail and strong organizational skills
Comfort with technology, including proprietary software
2-4 years of professional experience, familiarity with court reporting or legal services is a huge plus
Why You'll Love Working at Veritext
At Veritext, we believe great people do their best work when they feel supported, valued, and empowered to grow. That's why we offer a comprehensive rewards package designed to support you both professionally and personally, including:
Competitive compensation, comprehensive medical, dental, and vision coverage, plus company-paid life and disability insurance
401(k) with company match to help you plan for the future
Flexible hybrid or remote work options for many roles
Generous paid time off, Paid Parental Leave, tuition reimbursement, and other work-life benefits
Earned wage access, giving you the flexibility to access a portion of your pay before payday
Employee equity and referral programs, because our success is shared
Robust mental health and wellness resources to help you thrive at work and at home
Ongoing learning and development opportunities, including training, mentorship, and career growth programs
A collaborative, inclusive culture that celebrates innovation, connection, and recognition through unique programs like Veritext Summer Camp, Wellness Week, and Veritext Cares
About Veritext
Veritext is the industry leader in technology-enabled court reporting and litigation support services. We help law firms, government agencies, and corporations navigate complex legal proceedings through innovative technology, industry-leading expertise, exceptional service, and a nationwide network of professionals.
As we continue to grow, we're committed to building a workplace where collaboration, innovation, and belonging thrive. We believe diverse…