Description
Urgent Care | No Overnight Shifts | Supportive Team Culture
Do you love veterinary medicine but want a career that allows you to have a life outside of work?
VetCheck is growing, and we're looking for an experienced Client Service Representative to join our urgent care team full-time. This is an opportunity to work in the fast-paced, rewarding world of urgent care without overnight shifts, while being part of a hospital that genuinely values and supports its team.
At VetCheck, we believe exceptional patient care starts with taking care of our people. Our leadership team is committed to creating an environment where employees feel respected, protected, supported, and empowered to grow.
Why Experienced Veterinary Professionals Choose VetCheckNo Overnight Shifts
No Overnight Shifts
Enjoy the excitement of urgent care while maintaining a healthy work-life balance.
Leadership That Has Your Back
We enforce a strict Zero-Tolerance Policy for abusive client behavior. If a client mistreats our staff, we will terminate that relationship. Your safety, mental health, and well-being matter.
Well-Staffed and Team-Oriented
We maintain a support staff ratio of 3-4 technicians per doctor to reduce burnout, compassion fatigue, and workplace stress. Our team collaborates, communicates, and genuinely supports one another.
Stable, Positive Culture
Many of our team members have been with VetCheck since the hospital opened. We take pride in fostering an engaged, positive, and solution-focused workplace.
Growth Opportunities
As you develop in your role, you'll have opportunities for cross-training and professional growth. We believe in investing in our people and helping them build long-term careers.
Gold Standard Medicine
We are passionate about educating pet owners and providing the highest standard of patient care.
Inclusive Workplace
VetCheck is committed to diversity, equity, inclusion, and creating a workplace where everyone feels welcome and valued.
About the Role
As a Client Service Representative, you'll be the first point of contact for our clients and patients. You'll play a critical role in creating a compassionate experience for pet owners while helping our medical team provide exceptional care.
Requirements
Welcome clients and patients with professionalism, compassion, and empathy
Answer incoming phone calls, emails, and appointment requests
Gather patient information and assist with urgent care triage
Recognize emergencies and promptly alert medical staff
Maintain accurate client and patient records
Coordinate communication between clients and veterinary staff
Explain services, treatment plans, hospital policies, and financial expectations
Process payments and third-party financing applications (CareCredit, Scratchpay, Cherry, All Pet)
Schedule appointments and assist with follow-up communication
Support administrative tasks and inventory needs
Maintain a clean, organized, and welcoming client environment
Assist teammates and contribute to a positive hospital culture
Benefits
Previous veterinary client service experience required
Urgent care or emergency veterinary experience strongly preferred
Exceptional communication and customer service skills
Ability to remain calm and compassionate in emotionally challenging situations
Strong attention to detail and organizational skills
Experience with veterinary software, scheduling systems, and payment processing platforms
Comfortable multitasking in a fast-paced environment
Experience with animal handling and restraint techniques preferred
Positive attitude and willingness to collaborate with teammates
Schedule Expectations
This is a full-time position requiring flexibility to work a combination of:
Days
Evenings
Weekends
Holidays
Schedules are posted several weeks in advance to support planning and work-life balance.
Hospital Hours
Monday-Friday: 2:00 PM – 11:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 9:00 AM – 6:00 PM
Closed
Thanksgiving Day
Christmas Day
Early Closures…