Position: Nursing and Support Staff Manager
Location: Onsite, in hospital
Reason for Job Posting: Existing Vacancy
ABOUT VEG
In 2014, VEG was born with a mission to help people and their pets when they need it most. Since then, we’ve expanded across the U.S. and into Canada, with hospitals open 24/7, 365 days a year. At VEG do things differently, from having open-concept hospitals, where you can handle emergency cases of all kinds (even exotics!), to creating an emergency experience that gives customers and patients the care they deserve.
We’ve also created a better experience for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to having a voice—and the support—to make an impact here in ways you never thought possible.
THE JOB
Being a Support Staff Manager means doing more than simply leading a veterinary support staff team. It means building a culture where people are supported, connected, and proud of the work they do. Through your compassion, collaboration, and a deep investment in your people, you’ll play a vital role in shaping what emergency support staff leadership should look like. You’ll be the bridge between process and purpose—ensuring exceptional patient care while creating an environment where VEGgies grow, thrive, and brag about where they work. This isn’t your typical leadership role. It’s your opportunity to create a better emergency experience for your team, our customers, and yourself.
WHAT YOU’LL DO
Manage day-to-day flow for the support staff team and ensure they have the tools and support they need to shine
Oversee scheduling, payroll, productivity, hiring, onboarding and offboarding
Address patient care issues and team dynamics with empathy and clarity
Partner with hospital leadership and shift leads to align on goals and hospital flow
Use doctor feedback to guide team development and maintain medical excellence
Lead with VEG values—especially openness, togetherness, and heroic helping
Champion a culture of learning with in-house training, mentorship, and development pathways
Ensure licensure, performance standards, and education programs are upheld across the team
Drive meaningful 1:1s, check-ins, and student mentorship that fuel long-term career growth
WHAT YOU NEED
5+ years of experience in a clinical veterinary technician role; 2+ years of experience in a leadership role
Must be a registered veterinary technician in Ontario
Certified as a veterinary practice manager (CVPM) and veterinary technician specialist (VTS) a plus
Flexibility to attend regional, national, or local veterinary industry or leadership meetings as required
Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
Must be willing to work in a noisy environment with strong or unpleasant odors
Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
Work well in a fast-paced environment with people from all backgrounds and different personality types
WHO YOU ARE
Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge
HOW WE INVEST IN YOU
Competitive compensation ($79,000 - 95,000/yr),…