What will you do?
As the Sr. Manager, Quality Management for Timberland, you will uphold the quality and brand standards, while exercising a thorough understanding of Quality Assurance protocols. You will use data to identify and lead quality improvement initiatives. You will also serve as the first point of contact for all bulk production and market issues. You are a leader and a brand ambassador; responsible for partnering directly with sourcing offices, vendors, product development, and cross functional departments across the business to quickly resolve and mitigate any quality concerns.
Partner with Product Development and technical teams to implement and execute new policies, procedures and standards to deliver high quality product and improve efficiency. Help to employ metrics, analytics and KPIs to improve operations and optimize processes across the business process. Play a critical role in a cross functional and diverse product environment. Actively provide input on overall strategy formulation, demonstrating good business acumen that improves processes and delivers positive results.
Let’s break down that day-in-the-life a bit more.
Production Quality Issues & Customer Complaints:
Responsible for all Timberland Product Globally: Footwear, Apparel, and Accessories
Main point of contact between VF Quality Organization and Timberland. Provide support from a Product Development perspective in terms of validating Consumer Complaints versus confirmation specs and shoes. Quantify deviations from Timberland’s Standards, and support the Product Developers as needed.
Manage Investigations, Root Cause Analysis, and Corrective Action Plans on Issues raised by All regions. This Quality Expert role will be the conduit between the Regions, Development, Testing, Engineering, Technical Development, Sourcing, and Global Quality to provide root cause analysis for the PD and/or Production teams.
Development Quality / Production Alignment:
Sit in ISR/FSR Initial & Final Season Review) Tear Down meetings with development and engineering to have full visibility of the line and determine Critical Points of Attention to address with the production teams. Handle creating acceptable ranges of production variation for sign off with Development and Engineering. Facilitate clear standards, working with Sourcing, T1 and T2 factories, and Raw Material Quality Teams on determining clear guidance on acceptability. Add clarity to ambiguous situations and product variation. Example: The nature of Timberland product (natural leather) leads to situations where answers to quality issues are not always black and white.
Lead and manage the End-to-End NPI (New Product Introduction) Risk based program for Timberland, designed to identify high risk products and evaluate the areas of importance to be audited.
Closely monitor collab launches from Development to Commercialization, to Production and Consumer Feedback. Partner with Global Quality Management to ensure these programs are included in our Risk-Based system, with a heightened focus from end to end. Member of the Collab PD Team from start of Development to Consumer Feedback.
How You Will Make a Difference:
Own the end-to-end planning and execution of quality programs for the Timberland Brand. This includes the development of metrics to proactively identify trends and create a feedback loop to drive process improvements.
Partner with Product Development to establish and maintain quality control standards and procedures to ensure quality requirements are met and/ or exceeded.
Serve as the first point of contact for all bulk production quality issues. Build relationships and interact with sourcing teams, vendors, cross departmentally to quickly resolve and mitigate quality concerns.
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Be the point of connection between the Brands, Customer Service, and Warranty teams. Facilitate weekly & monthly process to review all returns data.
Establish strong working relationships with Global…