VIATRIS SERVICES KFT.
Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases.
We have been included on number of award lists that demonstrate the impact we are making.
Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.
For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world
The Role & What You Will Be Doing
OTC Analyst is responsible for the continuous support of the OTC team in their daily operations in the areas of Cash Application, Billing, Collection and Credit Management, and achieving their strategic initiatives.
Perform job functions in accordance with all applicable Standard Operating Procedures (SOP), federal and state laws, Occupational Safety and Health Administration (OSHA) guidelines, health authority regulations, departmental processes and ensures that all Service Level Agreements and KPIs are met.
POSITION CONTEXT
A brief summary of the context of this position.
Global Business Services (GBS) is an organization which offers services to all Viatris units. The goal is to provide scalable, sustainable and streamlined service delivery.
From a shared service concept the employee executes services as agreed with the GBS customers.
Position plays a key role in supporting processes and procedures, compliance and driving continuous process improvement.
Every day, we rise to the challenge to make a difference and here’s how the Italian Speaking OTC Analyst role will make an impact:
Cash Application & Billing
Perform customer-related bank bookings (automatic/manual clearing, issue resolution, reporting)
Handle invoicing (credit, debit, reversal, FI, SD for intercompany and third-party customers)
Support reconciliation and remittance investigations
Collections
Contact third-party customers via phone and email
Execute dunning and statement procedures
Manage dispute resolution and aged debt reporting
Maintain collection files and ensure compliance with procedures
Credit & Insurance Management
Assess and maintain credit limits and risk categories
Manage blocked orders and order releases
Support month-end reporting (bad debt, insurance)
Compliance & Reporting
Ensure adherence to SOPs, internal controls, and audit requirements
Support KPI and CTQ reporting
Participate in process improvement initiatives and special projects
Collaboration
Work closely with Master Data, Procurement, Treasury, Accounts Payable, Indirect Tax, and other teams
Build strong relationships with stakeholders across Viatris
About Your Skills & Experience
For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences:
Education & Experience
Bachelor’s degree (or equivalent) and 1–3 years of relevant experience
Knowledge of SAP required; Six Sigma is an advantage
Skills
Strong accounting knowledge and analytical skills
Excellent communication and organizational abilities
Detail-oriented, precise, and able to multitask in an international environment
Fluency in English and C1/C2 level Italian
Other Requirements
Ability to interpret…