Streaming TV is no longer just a brand awareness channel. It’s becoming a core part of the performance marketing mix, alongside search and social. Vibe.co http://Vibe.co is building the platform that makes TV work like the rest of the acquisition stack: targeted, measurable, and optimized for results.
Vibe.co http://Vibe.co is an Audience First Streaming TV Advertising platform that gives marketers the tools to reach the right audiences, optimize campaigns in real time, and understand what’s actually driving business outcomes. With hyper-targeted segmentation, AI-powered recommendations, real-time optimization, and incrementality measurement, Vibe brings the precision and accountability of digital advertising to the biggest screen in the house.
Today, more than 12,000 brands use Vibe.co http://Vibe.co to reach 120 million+ households. And in August 2026, Vibe.co http://Vibe.co became a Walmart company, opening up a new chapter for the business and the industry. With Walmart’s first-party data and purchase signals now part of the Vibe platform, advertisers can connect TV advertising to real-world transactions and measure the impact of CTV with a level of precision previously associated with platforms like Google and Meta.
This is a unique moment to join Vibe. With Walmart’s scale, data, and reach behind us, we’re building the next generation of TV advertising and creating a more measurable, performance-driven future for the channel.
ABOUT THE ROLE
You'll join the Customer Success team as a Senior Customer Success Manager, owning the end-to-end relationship with Vibe's fastest-growing enterprise advertisers. This role sits at the intersection of retention, expansion, and product influence — you're not just managing accounts, you're building the partnerships that define what great looks like in streaming TV advertising. We're scaling our enterprise business, and we need someone who can carry a book of business with both strategic depth and operational precision. Three reasons to want this: real ownership over revenue outcomes, a direct line into how the product evolves, and front-row access to a category being built in real time.
WHAT YOU'LL DO
Own the Customer Relationship
- Manage the full client lifecycle — from campaign launch through optimization — for a portfolio of enterprise accounts
- Build deep, trust-based relationships by proactively surfacing insights, best practices, and strategic recommendations
- Serve as the primary point of contact, ensuring clients are consistently deriving measurable value from the platform
Drive Revenue Outcomes
- Own renewal and expansion targets across your book of business
- Identify and pursue upsell and cross-sell opportunities through a deep understanding of each client's goals
- Forecast account health accurately and act early on risk signals
Deliver Campaign Excellence
- Guide clients through campaign strategy, execution, and performance optimization on the Vibe platform
- Contextualize platform results within a broader multi-channel strategy, including incrementality measurement and ROAS framing
- Translate performance data into clear, actionable recommendations that clients can act on immediately
Be the Voice of the Customer
- Bring customer feedback and unmet needs directly into product and roadmap conversations
- Partner with Sales, Product, and Analytics to resolve challenges and improve the platform experience
- Represent the customer perspective in internal decisions without losing sight of business priorities
WHAT YOU NEED
- 5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar
- Proven track record of hitting retention and expansion targets across a named account portfolio
- Hands-on experience with incrementality measurement and the ability to contextualize ROAS within a full-funnel marketing strategy
- Comfort working across CRM and analytics tools to monitor account health, build reports, and…