About Vibes
Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle , Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. To learn more about Vibes, visit www.vibes.com .
As our SaaS and Vendor Operations Analyst, you'll own how we buy, license, and support all of it. You'll catch the auto-renewal before it triggers, find the 40 unused seats before the true-up, and push back on a vendor's price increase with data in hand.
You'll join a small, fast-moving GRC and vendor management team. You won't be inheriting a rigid process you're expected to follow. Many of our processes are still being built, and you'll help shape them. This role will report to our Senior Program Manager.
What you'll own:
Software and licensing
Maintain our application inventory and know who uses what
Manage entitlements, true-ups, and seat recovery so we stop paying for software nobody's using
Run the renewal calendar and start every renewal early, so we negotiate with leverage and not a deadline
Hardware
Own the workstation inventory and laptop procurement from purchase through retirement
Contracts and vendors
Support negotiations on pricing and terms, and keep signed agreements organized and findable
Route purchases to the right Vibes signatory for approval
Draft vendor risk assessments and gather evidence for in-scope vendors and applications (GRC validates it)
Spend and people operations
Track software and hardware spend against plan, and flag problems early with a recommendation attached
Connect access, licenses, and equipment to onboarding and offboarding, so new hires are productive on day one and departures are clean
What success looks like:
No surprise renewals, missed notice windows, or wrong seat counts
Measurable savings from seat recovery and stronger negotiations
Internal teams who see procurement as a helpful partner, not a roadblock
You might be a fit if you:
Have 2+ years in software asset management, IT procurement, or vendor management, ideally at a SaaS-heavy company
Have worked renewals or negotiated pricing and terms, and are comfortable with auto-renewals, notice periods, price caps, and true-ups
Are strong in spreadsheets: you can analyze usage data, recover seats, and model future spend
Have worked with identity or SSO tools like Okta, Google Workspace, or Microsoft Entra
Bonus points for: hardware lifecycle experience, reading a SOC 2 report and spotting what matters, or experience with POs, invoice matching, or RFPs.
How we work:
Detail-obsessed, because it matters. A missed date or a wrong seat count costs real money, and you treat it that way.
You spot savings and risks early and arrive with a recommended solution.
Direct and kind. You're professional and firm with vendors, and warm and responsive with colleagues. Internal teams are your customers.
Self-directed and adaptable. You keep many threads moving at once, learn fast, and stay steady when priorities shift.
Honest and reliable. You do what you say you'll do and treat people well.
Our Core Values:
Respect, honesty, and integrity for all stakeholders
Always be learning
Relentless focus on the customer
Never be satisfied
Create value
Seek accountability and ownership
Compensation and Benefits
The base salary for this role is $75,000 - $80,000 annually. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills and certifications. Vibes offers employees a full slate of benefits including competitive salaries, options, medical, dental and vision coverage, short and long term disability,…