Description
The Customer Support Specialist reports directly to the Sr. Customer Service Manager and plays a key role in building and maintaining strong customer relationships. This position supports both internal teams and the OEM network by managing orders, responding to inquiries, and ensuring timely and accurate communication. The ideal candidate leverages technology and cross-functional collaboration to deliver exceptional customer service and support.
Responsibilities not limited to:
Relationship Management
Build and maintain strong relationships with customers to support business growth and ensure a positive customer experience
Respond to customer inquiries in a timely and professional manner
Proactively communicate production updates, delays, or changes to customers
Provide pricing information as needed
Demonstrate a strong sense of urgency based on customer needs
Collaboration
Collaborate effectively with internal teams and support external customers
Accurately document customer changes and coordinate updates through production
Escalate issues and involve appropriate departments when necessary
Process Management
Manage day-to-day activities for assigned accounts, serving as a liaison between customers and internal departments (Quality, Engineering, Manufacturing)
Process and verify purchase orders for accuracy
Estimate delivery timelines based on lead times and track orders throughout production
Monitor production status to support communication around fulfillment, shipping, and logistics
Data Management & Technology
Maintain accurate and up-to-date records within CRM and ERP systems
Run daily reports to track order status and take appropriate action
Manage communication through shared inboxes for customer inquiries
Perform account maintenance, including customer portal management
Requirements
Core Competencies:
Strong interpersonal skills with a proactive, customer-focused approach
Excellent verbal and written communication skills
Exceptional organization and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office, CRM, and ERP systems
Minimum Requirements:
1–2 years of customer service experience preferred
High school diploma or equivalent required; Associate’s degree (AA) a plus
At least 1 year of administrative experience in a manufacturing environment preferred
Experience with ERP systems (e.g., Epicor or similar) is a plus
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At VMC Group and companies we believe in supporting our employees both professionally and personally. When you join our team, you gain more than just a job — you gain access to a range of benefits designed to promote your well-being, growth, and financial security.
Health, dental and vision insurance
401K with company match
Life Insurance
Flexible Spending Accounts
Generous annual time off policy
12 Company-Paid holidays
A Solid Wellness Program to support your personal health goals
Professional development opportunities
Join our team and build a rewarding career where your contributions are valued and your growth is supported. Be a part of a fast-growing, technology-driven manufacturing company — APPLY TODAY!
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We provide equal employment opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.