Job Description
ABOUT VICTAULIC
Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.
Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.
An Industry Leader With a Heart as Big as Its Ambition and Innovation
At Victaulic, we're committed to constructing a better world for and with our people.
Let's Build a Better World Together.
Our commitment to our people is built on four pillars:
We build from within.
We stand behind our people.
We foster an environment for constant learning.
We engineer change for a more stable and sustainable world.
YOUR IMPACT STARTS HERE
We're seeking a customer-focused Project Coordinator or Senior Project Coordinator to serve as a key liaison between our internal teams and external customers. In this role, you'll support standard, custom, and high-profile projects by preparing quotations, coordinating orders and product delivery requirements, communicating project status, and resolving customer needs. You'll work across Customer Care, Sales, Supply Chain, Manufacturing, and other areas of the organization to provide responsive service, strengthen processes, and help ensure customer satisfaction and company profitability.
WHAT YOU'LL BUILD & OWN
Serve as a sales liaison to internal and external customers.
Act as a subject matter expert for custom products and projects.
Prepare and issue project-based quotations for standard and custom products.
Support the priced-on-application process in alignment with margin and pricing guidelines.
Complete quote-, order-, and service-related activities accurately and on time, including required documentation and product delivery coordination.
Coordinate project delivery requirements using project management and basic expediting skills, including product substitution or escalation to Customer Satisfaction when needed.
Review project management reports and communicate project status and jobsite coordination details to internal and external customers.
Provide feedback on Customer Care procedures and identify process improvement opportunities.
Respond to, analyze, and resolve customer requests, inquiries, and problems using established procedures in a timely manner .
Maintain a positive, professional, and enthusiastic approach while providing customers with a high level of service.
Support customer satisfaction and company profitability by consistently following team, Customer Care, and organizational policies and procedures.
Collaborate across departments and functions to support the Customer Care team and Victaulic’s global mission.
Complete additional tasks, projects, and responsibilities assigned by the Customer Care Management team.
SENIOR-LEVEL IMPACT
Serve as a subject matter expert for custom products and high-profile projects.
Demonstrate expertise in Customer Care procedures and applications required to achieve daily tasks and goals.
Apply knowledge of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support Customer Care team members with product delivery requirements.
Partner with the Supervisor or Team Lead to implement process improvements.
Provide procedural expertise , guidance, and…