Job-ID: 17836 ; Location(s):
Job Description Summary
The Training Coordinator is responsible for the execution of training class logistics for all training attendees at home location including booking of all customer accommodations airfare, airport transportation, hotels, and meals; organizes all offsite events including entertainment, group dinners and transportation. Set up of training rooms with appropriate materials; maintains cleanliness of facility throughout the training days and breakdown once training is complete. Maintains stock of kitchen supplies (beverages and snacks) and continuously stocks throughout the day. Greets attendees upon arrival and facilitate check in process. Handling of all administrative duties, including but not limited to answering the phone, maintenance scheduling, filing, reporting, cleaning, etc.
What You'll Do:
Course Registration
Send out registration information and confirmations; act as a primary liaison between customer and training department upon class creation.
Coordinate hotel, flight and airport transportation arrangements; communicate to all employees and training attendees.
Event planning and ticket securing for training groups, including transportation to and from events.
Plan all group dinners, making reservations, and transportation arrangements to and from restaurant.
Seminar Center Maintenance and Set-Up
Coordinate printing and set-up of all class materials.
Prepare necessary materials for each training class, including tent cards, certificates, credential cards, sign-in sheets, feedback surveys, t-shirt forms and agenda.
Prepare training rooms for each class. distribution of t-shirts and tooling to classroom attendees.
Re-stock kitchen with drinks, snacks and dishware/utensils. Order lunch for training groups. Perform clean up during breaks and after each session.
Order and restock snacks, beverages, office supplies, etc.
Maintain the upkeep of facility throughout the day; spot clean as necessary.
Face of the Training Department upon arrival, greet attendees as they arrive and ensure sign in.
Office Administration
Handle incoming calls and inquiries; transfer calls to appropriate employee/voicemail and/or takes messages.
Perform general office work including reporting, filing and expense reports.
Maintain tool inventory and tracking system. Work with customer upon class completion to determine which tool they want, order tools as necessary.
Organize, maintain and replenish literature rack and training supplies.
Responsible for communicating attendee feedback, including scanning, distribution, and addressing comments and/or concerns as necessary.
Other
Attend meetings as required and/or assigned.
Perform other duties as required and/or assigned.
What We're Looking For:
Knowledge, Skills and Abilities
Knowledge of computer programs including Microsoft Word, Excel, Outlook, PowerPoint, Access, Internet
Knowledge of SAP, plus
Excellent verbal and written communication skills with the ability to communicate with all levels of the organization
Strong organizational and time management skills
Excellent phone etiquette and customer service skills
Ability to speak in front of a large group
Ability to use discretion and good sound judgment
Ability to work independently with minimal supervision
Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department
Ability to adhere to the highest standards of quality while continually performing at the highest possible level
Education, Certification/License & Work Experience
Associate’s Degree or equivalent
3-4 years of related experience in an Administrative role
Equivalent combinations of education and experience may be considered.
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