Who we are:
Vireo Health of Rocky Mountain is a vertically integrated cannabis company focused on retail excellence, cultivation quality, and strategic brand partnerships across our markets. We are an organization committed to delivering an exceptional customer experience while driving disciplined, sustainable growth.
Guided by our HEART values — Hard Work (Hustle), Excellence, Attitude, Respect, and Teamwork — we operate with accountability, collaboration, and a shared commitment to performance. As we continue to scale, we are building a high-performing team ready to execute and lead in a competitive environment.
What we offer: Compensation: $23.95 per hour plus tips*
Full time hours at our Starbuds location in Denver (Highlands), Colorado
Benefits Offered: Medical, Dental, Vision, STD, LTD, HSA, FSA, Dependent Care, Voluntary Life, EAP, 401(k) Match
*As a tipped industry, tips are and can be variable as a result of many factors, including shift availability, schedule, full-time/part-time status, hours of operations, weekends/nights, and specific dispensary. Our wage range is a realistic representation of the overall earnings opportunity when joining the Vireo Health of Rocky Mountain team, which includes prominent banners such as Star Buds, LivWell, and EveryDay Weed.
What the role is about:
As the Shift Lead, your role is pivotal in ensuring the seamless operation of our stores, where exceptional customer service and operational efficiency intersect. You are a crucial link that aids the Store Director and Assistant Manager in maintaining a harmonious balance of adherence to policies, procedures, and operational guidelines while simultaneously enhancing the customer experience. Your contributions play a vital role in the overall success of our dispensary, making each customer visit a memorable one. The Shift Lead is a non-supervisory role, intricately woven into the fabric of our daily store operations, ensuring every aspect runs like a well-oiled machine.
What impact you’ll make:
Customer Service (40%) Provide customers with a friendly and welcoming experience, assisting them as needed
Offer product information and guidance, answering questions and helping customers find suitable product
Address customer inquiries and concerns, striving to ensure their satisfaction
Maintain a clean and organized store environment to create an enjoyable shopping experience
Collaborate with the team to suggest improvements based on customer feedback
Assist with returns and exchanges, ensuring a hassle-free process for customers
Cash Handling and Transactions (25%) Support the team in training staff on proper cash handling and transaction procedures
Work together with colleagues to perform daily cash reconciliation and reporting
Collaborate with the finance department to enhance cash flow and financial efficiency
Participate in routine cash register audits to verify accurate cash handling
Assist in refining and simplifying cash handling procedures for the team
Help colleagues with advanced cash register functionalities for smoother transactions
Inventory Management (15%) Contribute to maintaining product quality and safety standards
Support the organization of products for easy restocking and accessibility
Collaborate with the inventory management team to ensure accurate inventory levels
Assist in implementing in-store promotions and sales strategies to manage inventory
Participate in monitoring supply chain performance and identifying process improvement opportunities
Collaborate with team members to report and analyze product trends and customer preferences
Please note that the percentage allocations are a general estimate and may vary based on business needs and priorities. Additional duties may be required as needed to support overall operations.
What you’ve accomplished: High school diploma or equivalent
Must be at least 21 years of age
Previous experience in a retail or customer service role is preferred
Knowledge of cannabis and its…