Location: Paarden Eiland, Cape Town, South Africa
Employment Type: Permanent, Full-Time
Working Hours: Monday to Friday, 09:00 – 17:00 SAST
Work Arrangement: Office-based, with the possibility of hybrid working after a 3-month probation period
About the Opportunity
An exciting opportunity has arisen for a hands-on Growth & Retention Executive to join a fast-growing, Cape Town-based e-commerce business specialising in premium, veterinarian-formulated pet wellness supplements.
The business operates across Shopify, Takealot and Amazon and is expanding its presence into the United States.
This position is ideal for a technically minded, commercially aware professional who enjoys building systems, implementing automation and improving customer experiences.
Rather than focusing purely on traditional marketing strategy, this role requires someone who can take ownership of projects, implement solutions and create scalable processes that support business growth.
Requirements
Key Responsibilities
1. Customer Support Systems & Implementation
Research, evaluate and select an appropriate customer support platform.
Lead the setup, configuration and integration of customer support systems.
Implement and optimise platforms such as Gorgias, Zendesk, Freshdesk or similar.
Develop automated customer service workflows to improve efficiency and response times.
Integrate support systems with Shopify and other relevant e-commerce platforms.
2. WhatsApp Marketing & Customer Retention
Design, build and manage automated WhatsApp marketing funnels.
Create customer engagement, retention and reactivation sequences.
Implement automation using platforms such as WATI, Respond.io, Klaviyo or Omnisend.
Develop customer segmentation and personalised messaging workflows.
Monitor campaign performance and optimise customer engagement and retention.
3. Business Process Automation
Identify operational inefficiencies and opportunities for automation.
Build and implement automated workflows using Zapier, Make, n8n or similar tools.
Integrate systems across customer service, marketing and e-commerce operations.
Develop scalable processes to reduce manual administration and improve productivity.
Maintain and continuously improve existing automations.
4. Paid Media & Growth Operations
Support paid advertising campaigns across Meta and Google Ads.
Review campaign performance, conversion metrics and return on investment.
Collaborate with the marketing function to improve campaign effectiveness.
Assist with growth initiatives, customer acquisition and retention strategies.
Use performance data to identify opportunities for optimisation.
5. E-commerce & Marketplace Operations
Support day-to-day operations across Shopify, Takealot and Amazon.
Assist with marketplace integrations and operational improvements.
Support international expansion initiatives, particularly within the US market.
Contribute to Amazon marketplace operations and related processes.
Develop systems that support increased order volumes and customer growth.
Experience & Requirements
Essential Requirements
Approximately 2–5 years of experience in e-commerce operations, growth operations, marketing operations, customer experience operations or a related field.
Proven hands-on experience building and implementing operational systems or automation workflows.
Experience with at least one of the following:
Customer support platform selection, implementation and integration.
WhatsApp, SMS or email marketing automation funnels.
Business process automation using Zapier, Make, n8n or similar tools.
Working knowledge of Shopify and e-commerce marketplace operations.
Familiarity with Takealot Seller Portal and/or Amazon Seller Central.
Understanding of customer retention, CRM workflows and automated communications.
Exposure to Meta Ads and Google Ads, including the ability to interpret campaign performance.
Strong analytical, problem-solving and organisational skills.
Ability to independently manage projects from…