About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Visa will accept applications for this role until at least 10-27-2026
Job Description
AI & Automation Solutions is a global team within Client Services focused on transforming how clients engage with Visa through AI-powered experiences and intelligent automation. Partnering across Client Services, Product, and Technology, AI & Automation Solutions helps simplify client interactions, modernize service delivery, and accelerate the adoption of scalable digital capabilities. As Client Services evolves toward a more AI-native future, AI & Automation Solutions plays a central role in delivering more seamless experiences, improving operational efficiency, and enabling better client outcomes.
At the center of this work, the Strategy & Operations team connects strategy with execution by driving key strategic priorities, portfolio governance, and business operations. The team helps align execution with business objectives, strengthen operational discipline, and equip leaders with the insights and narratives needed to maximize impact.
This Director will be a key member of the Strategy & Operations team, partnering with senior leaders to advance strategic priorities, strengthen technology portfolio management, and drive operational excellence across a complex portfolio of AI and automation initiatives.
Key Responsibilities
Technology Portfolio Management
Drive governance across the technology portfolio, enhancing operating rhythms, processes, and performance tracking to improve execution rigor
Partner with Product and Technology leaders to align priorities, roadmaps, dependencies, and investment decisions
Monitor portfolio health, roadmap adherence, and delivery risks, providing actionable insights and recommendations to leadership
Business Operations
Develop executive communications and presentations that enable alignment and effective engagement with senior leaders
Enhance reporting to provide clear, audience-relevant visibility into capabilities delivered and progress
Increase the discipline and consistency of impact tracking to demonstrate the business value delivered by AI and automation capabilities
Strategy
Lead high-priority strategic initiatives that advance AI, automation, and operating model transformation across Client Services
Develop compelling narratives that articulate the value and impact of the technology portfolio for executive and client-facing audiences
Evaluate emerging opportunities and develop recommendations to inform organizational priorities and strategic decisions
This position is a Hybrid role to be based in our Austin, TX office location.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD.
Strong strategic thinking, analytical, and structured problem-solving capabilities
Demonstrated ability to partner with senior executives and influence decisions across diverse stakeholder groups
Exceptional written and verbal communication skills, including executive presentation development and storytelling
Experience establishing or leading technology portfolio management, governance, or operating model disciplines
Proven success leading cross-functional…