About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Pay Transparency
The estimated salary range for a new hire into this position is €71,750 - €117,875 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.
Job Description
The Manager, Client Success & Eurozone Operations is a hybrid individual contributor role that combines strategic client engagement with support for key Eurozone priorities. Reporting to the Head of Client Services Central Europe and Eurozone Operations, the role supports strategic priorities, transformational initiatives and cross-functional programs, helping to ensure the effective execution of operational and business objectives across the Eurozone and contributing to continued compliance with applicable regulatory requirements.
The position supports the design, coordination, management and delivery of high-profile activities and strategic or transformational initiatives that require collaboration across multiple business functions. A central part of the Eurozone responsibilities is supporting regulatory readiness, coordinating compliance-related activities and helping ensure that relevant requirements, actions and dependencies are understood, tracked and progressed through the appropriate channels. Success in this role requires the ability to build strong partnerships, influence without direct authority and work effectively with stakeholders across Client Services, Product, Technology, Risk, Operations and other European and Global functions.
Alongside these responsibilities, the role serves as a trusted advisor to an assigned portfolio of clients, helping them optimize operational performance, adopt new capabilities and maximize the value of their relationship with Visa.
This role offers broad exposure across European and Global functions, regular interaction with experienced leaders and the opportunity to build capabilities in Client Success, regulatory readiness, strategic execution, transformation and stakeholder management. It is well suited to a high-performing professional who is ready to take ownership within a defined scope and contribute effectively from day one.
Key Responsibilities:
Client Success
Support and/or oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a client advocate status with key client stakeholders by proactively executing against forward-looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Participate in the design and delivery of initiatives to improve client adoption of products and use of Visa’s self-tools.
Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience and…