Client Services Director
Lead People. Solve Challenges. Create Impact. Build Your Legacy.
Location: Philadelphia, PA — On-Site
Employment Type: Full-Time, Exempt
Turn Complexity Into Impact—With People at the Center
At Visiting Angels, exceptional care is built on empathy and exceptional leadership.
We are seeking a Client Services Director who knows how to lead people, solve complex challenges, build strong relationships, and create an environment where both clients and team members thrive.
This is a high-impact leadership opportunity for an experienced service and operations leader who is energized by complexity and motivated by the opportunity to build something meaningful—both professionally and personally.
If you have led teams in hospitality, luxury hotels, healthcare, senior living, or another high-touch service environment, we want to hear from you. Leaders with experience at organizations such as Marriott, Ritz-Carlton, Four Seasons, Hilton, Hyatt, and other premier hospitality brands are strongly encouraged to apply.
You may be coming from a hotel General Manager, Director of Operations, Rooms Division, Guest Services, or Hospitality Management background. If you understand how to lead people, deliver an exceptional client experience, manage competing priorities, and create order in a fast-moving environment, your experience may translate exceptionally well to this role.
This is not simply an operations position.
It is a leadership opportunity for someone who wants to care, grow, build a career, increase their earning potential, and create a lasting legacy.
This is a fully on-site role based in Philadelphia, PA .
Who You Are
You are a people-first leader who brings out the best in others and understands that strong results begin with a strong team.
You are:
A proven leader with experience managing service, care, hospitality, or client-focused teams
Comfortable managing complexity and solving problems others may find overwhelming
Skilled at building relationships while also holding teams accountable
Calm, composed, and decisive in high-pressure or emotionally sensitive situations
A natural coach, mentor, and culture builder
Someone who sees the big picture but is willing to roll up your sleeves and get involved
Enterprising and ambitious—motivated to build a meaningful career, create a future for your family, and leave a legacy of your own
What You'll Do
👥 Lead, Inspire & Develop a High-Performing Team
Provide leadership and direction to the overall office team, including Operations, Wellness, and HR , with Marketing as a dotted-line function
Develop and mentor leaders and team members across the organization
Build a collaborative, accountable, and solutions-focused culture
Serve as a visible cheerleader and supporter for all office functions
📋 Lead Operations With Precision
Oversee intake, scheduling, case management, caregiver assignments, and recruitment functions
Coordinate hundreds of moving parts to ensure the right support is in place at the right time
Help solve daily operational challenges, including client/caregiver matching and continuity of care
Partner with the Recruitment team to support strong hiring decisions and talent acquisition
Support the Wellness team with assessment and supervisory visits when needed
🌟 Champion the Client & Caregiver Experience
Lead with a Client First mindset
Monitor satisfaction metrics and address escalations with empathy, urgency, and professionalism
Elevate every touchpoint of the client and caregiver experience
Ensure families and team members feel heard, valued, and supported
🧩 Solve Problems & Improve Systems
Identify gaps in processes, systems, and workflows
Design and implement smarter, more effective solutions
Break complex challenges into manageable, actionable steps
Anticipate issues before they become problems and create sustainable solutions
🤝 Build Alignment Across Teams
Collaborate with other Visiting Angels offices and cross-functional teams to leverage…