Job Title: Customer Support Specialist
Company: VistaApex Solutions - PerioProtect
Location: Saint Louis, Missouri | Onsite
Reports to: Sales Operations and Support Manager
About VistaApex Solutions
VistaApex Solutions is a purpose-driven, clinician-focused healthcare platform bringing together leading dental brands, including Vista Apex, PerioProtect, and PerioSciences. Our mission is to develop meaningful products that enhance clinicians’ treatment options and improve patient outcomes. With a value-added approach across R&D, operations, and customer experience. We empower clinicians to deliver confident, consistent, and elevated care.
At our core, we operate through five foundational pillars— Product Development + Clinician Involvement, Treatment Refinement + Simplified Workflow, Expanding Innovations + Trusted Partnerships, Inspired Foresight and Quality Assured + Personal Connections —guiding our approach to innovation, collaboration, and long-term partnership.
Position Overview:
The Customer Support Specialist plays a central role in supporting VistaApex’s retail and wholesale order operations, ensuring a smooth, accurate, and timely experience for dental offices, distributors, and internal sales teams. This position focuses heavily on entering and managing orders, responding to daily support requests, and maintaining clear communication across teams to keep order workflows moving efficiently.
Acting as a key liaison between Sales, Customer Service, Fulfillment, and Laboratory teams, the Specialist ensures that order information, customer inquiries, and operational updates flow consistently and professionally across the organization. Their work helps maintain inventory alignment, support wholesale partners, resolve order‑related issues, and uphold the high service standards expected in a fast‑paced, retail‑style environment.
The ideal candidate is organized, service‑oriented, and comfortable balancing multiple priorities. They thrive in dynamic, high‑volume environments where teamwork, communication, and operational follow‑through are essential. This role is well‑suited for individuals who bring structure to busy workflows, enjoy supporting both customers and internal teams, and take pride in ensuring a polished and reliable commercial operation
Key Functions: Customer & Order Support Serves as a primary point of contact for retail and wholesale customers, ensuring inquiries, phone calls, and support needs are handled promptly and professionally. Provides clear, consistent communication to help customers navigate orders, updates, and service questions.
Order Processing & Workflow Coordination Supports daily retail and wholesale operations by entering, updating, and monitoring orders across multiple channels—including email, online platforms, fax submissions, and internal systems. Helps maintain smooth order flow by ensuring information is accurate and up to date.
Information & Record Management Maintains accurate customer, order, and operational data within CRM systems and internal databases. Supports organizational clarity by ensuring records, submissions, and communications are documented consistently and routed appropriately.
Internal Communication & Team Support Acts as a coordination hub for internal teams by helping organize meeting information, sharing reminders, and supporting communication across departments. Contributes to a well‑structured operational environment through thoughtful, proactive support.
Operational Logistics & Office Support Helps maintain the daily function of the central office by managing mail, monitoring shared inboxes and voicemails, and ensuring office supplies and materials are stocked and organized. Supports a smooth operational foundation for both in‑office and cross‑team activities.
Job Requirements Proficiency with Microsoft 365 products (Outlook, Word, Excel, Teams, OneDrive) — or the ability to learn them quickly
Ability to perform mail merges or willingness to learn
Excellent…