At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.
Work Shift (if applicable):
Shift 1 (United States of America)
Job Description:
At Vitalant, our mission is to save and improve lives through blood donation, research, and innovation—and maintaining a safe, secure environment is an important part of making that mission possible. As a Security Operations Center (SOC) Operator, you’ll play a critical role in protecting the people, facilities, donors, patients, and assets that support our work across the organization.
Based in the centralized Security Operations Center at our National Headquarters in Scottsdale, AZ, you’ll provide real-time monitoring, incident response, and operational support for Vitalant’s enterprise-wide physical security systems. You’ll monitor alerts, alarms, access control activity, and live video feeds while supporting the reliability and effectiveness of systems such as video surveillance, intrusion detection, environmental monitoring, and access control. Working closely with the National Security Manager, you’ll help maintain operational readiness, support regulatory requirements, and contribute to a safe and secure environment across Vitalant locations.
Compensation: $23 - $25/ hour
Hours: Thurs: 6:00 am – 1:00 pm; Fri, Sat, and Sun: 6:00 am – 2:30 pm
Location: This position will work on-site at our Scottsdale, AZ facility. Remote work is not available for this role.
SOC Operations & Monitoring
Remotely monitors cameras, alarms, and security systems from a centralized media room while serving as the senior on-shift lead.
Sit at the central monitoring position within the SOC to actively monitor and manage alerts and triggers.
Monitor and operate enterprise access control, video surveillance (CCTV), intrusion detection, alarm, and environmental monitoring systems across all locations.
Respond to alerts generated by cameras, monitors, and security management platforms (e.g., enterprise security management software and integrated monitoring solutions).
Maintain continuous situational awareness using multi‑screen alert dashboards, live video feeds, and system triggers.
Support ongoing system enhancements, including new software phases and the addition of monitoring hardware that expands visibility at locations.
Ensure proper documentation of system activity, events, alerts, and daily logs.
Security Monitoring & SOC Operations
Sit at the central monitoring position within the Security Operations Center.
Monitor and operate enterprise access control, CCTV, intrusion detection, alarm, and environmental monitoring systems.
Respond to alerts and triggers generated by cameras, security management platforms, TV screen dashboards, and integrated monitoring systems.
Maintain continuous situational awareness using multi‑screen displays, live video feeds, and alert queues.
Provide 24/7 monitoring support to all monitored facilities.
Support ongoing system expansion efforts, including Phase 2 software deployments and the addition of new security hardware to increase site visibility.
Accurately document system activity, alerts, incidents, and daily operational logs.
Provide after‑hours and emergency response support as required.
Incident Response & Investigation
Respond to security incidents in real time and take appropriate action based on established procedures.
Conduct preliminary investigations, including video review, access log analysis, and alarm validation.
Gather and preserve relevant information and evidence for incident documentation.
Prepare clear, accurate, and timely incident reports.
Escalate critical incidents, system failures, or emerging risks to the National Security Manager and other leadership as…