Job Summary:
About Us
We are a growing SaaS company in the pre-hospital healthcare space, delivering mission-critical solutions that support emergency services and healthcare providers. Our platform is relied upon daily by agencies and clinicians who cannot afford downtime, so performance, security, and reliability sit at the center of every decision we make.
Position Overview
The Systems and Security Engineer owns our internal IT and infrastructure operations end to end. You will run the platforms our employees depend on, complete a migration to a Nutanix-based IaaS environment, and partner with our vCISO and software development team to keep our security and compliance program strong.
This is a hands-on ownership role, not a management role — you will be the person who designs the solution and then implements it. You will not inherit a runbook for everything; you will write the runbooks. That autonomy is the point.
We expect this work to be done with modern tooling, and that includes AI. We are not looking for someone who is curious about AI — we are looking for someone already using it to move faster: drafting automation, parsing logs, triaging tickets, generating documentation, reviewing configurations. If AI is not already part of how you work, this role will not be a fit.
Key Responsibilities
Infrastructure & Operations
• Own company infrastructure across virtualization, storage, and networking layers
• Lead the transition from on-premises infrastructure to a Nutanix-based IaaS platform
• Administer virtualization environments (Nutanix, VMware)
• Manage S3 and object storage — buckets, lifecycle policies, access controls, cost and capacity
• Own backup, disaster recovery, and business continuity planning, including regular restore testing
• Monitor system performance and capacity, and address issues before they become incidents
• Ensure high availability, performance, and scalability across all systems
• Participate in an on-call rotation for infrastructure and security escalations, and respond to after-hours incidents
• Use AI-assisted tooling to accelerate migration planning, config review, log analysis, and runbook authoring
Employee IT & Endpoint Management
• Own all employee IT operations: device provisioning, lifecycle management, and retirement
• Administer endpoint management and RMM tooling across laptops and mobile devices
• Build automated provisioning so a new laptop is configured, secured, and enrolled without manual touch
• Run help desk and day-to-day troubleshooting, and reduce recurring ticket volume through automation and self-service
• Deliver clean onboarding and offboarding — accounts, access, hardware, and data handled correctly and on time
• Improve IT processes, documentation, and service delivery over time
• Apply AI to ticket triage, knowledge base generation, script drafting, and first-line response
Security & Compliance
• Partner with our vCISO to implement and maintain security policies, standards, and procedures
• Support compliance programs across HIPAA, HITECH, and SOC 2, and align controls to NIST 800-171 and ISO/IEC 27001 where applicable
• Contribute to risk assessments, internal reviews, and external audits, and drive remediation to closure
• Maintain the evidence and documentation auditors ask for — access reviews, change records, configuration baselines
• Drive security awareness and training across the organization
• Use AI to accelerate control mapping, policy drafting, and evidence collection — while keeping a human in the loop on every compliance decision
Security Tools & Vulnerability Management
• Administer and operate CrowdStrike Falcon across the endpoint and server fleet
• Own vulnerability scanning, prioritization, and remediation workflows with defined SLAs by severity
• Monitor threats, investigate detections, and coordinate response with the vCISO and engineering stakeholders
• Harden systems against configuration drift and maintain secure baselines
• Use AI to summarize…