Lead & develop: Manage, mentor, and grow a team of FDEs.
Own customers: Oversee ~15 strategic accounts and personally engage with the highest-impact relationships.
Drive outcomes: Ensure customers realize measurable value from our platform and proactively address account risks.
Be the escalation point: Bring technical judgment and leadership to complex customer and account challenges.
Own the number: Drive portfolio-level Customer Value & Sentiment Score (CVSS) and overall account health.
Balance the team: Ensure the right coverage, workload, and ownership across the portfolio.
Experience managing or mentoring technical, customer-facing engineers.
Strong track record working with complex enterprise customers and engineering leaders.
Technical depth combined with strong customer and business judgment.
Comfortable operating with data, ambiguity, and high ownership.
Experience as a Forward Deployed Engineer, Solutions Engineer, Customer Engineer, or similar role is a strong plus.
Passion for building high-performing teams and developing people.