Job Description
Company Overview
Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases. We are committed to advancing therapies that improve patients’ lives while fostering an inclusive, collaborative, and high-performing culture. At Vertex, talented teams work at the intersection of science, technology, and business to address complex challenges and deliver meaningful impact for patients around the world.
Role Summary
Vertex is entering an exciting phase of commercial diversification. As we expand into new pipeline disease areas and new geographies, we are investing in data, technology, and AI to scale commercial operations globally. The Commercial, Medical and External Affairs Technology team is expanding our capabilities with increased investment in data, platforms, and AI.
The Commercial AI Product Management team leads a portfolio of high-value AI products that help accelerate commercialization, improve decision-making, simplify operations, and strengthen customer and patient engagement. The team connects business priorities with responsible AI capability development, product delivery, adoption, and value realization across Commercial, Medical Affairs, External Affairs, and partner functions.
The Associate Director, AI UX Design is responsible for user discovery and end-to-end experience design for AI-enabled products supporting Commercial, Medical Affairs, and External Affairs across US and International markets. The role develops a deep understanding of users, workflows, and pain points and translates those insights into intuitive, accessible, trustworthy, and effective product experiences.
Key Duties & Responsibilities
Plan and conduct user discovery through interviews, observation, workshops, surveys, usability studies, and feedback and usage analysis.
Synthesize research into insights, user groups, journey maps, workflow models, design principles, and prioritized experience opportunities.
Partner with product owners and business stakeholders to frame problems, test assumptions, define outcomes, and inform strategy and roadmap decisions.
Design end-to-end workflows and interaction models for AI-assisted, conversational, decision-support, and agent-based experiences.
Create sketches, wireframes, prototypes, interface designs, and specifications to communicate and implement the intended experience.
Plan and conduct concept and usability testing with representative users across U.S. and international markets.
Design transparency, user control, review, escalation, correction, and error-recovery mechanisms for AI-enabled experiences.
Partner with engineering, architecture, data science, product, analytics, and adoption teams to ensure designs are feasible, measurable, and continuously improved.
Apply design systems and define reusable AI experience patterns that address accessibility, localization, device, channel, role, and market needs.
Define and monitor experience measures such as task success, usability, user confidence, satisfaction, adoption, and friction.
Required Education & Experience
Bachelor’s degree in interaction design, HCI, UX design, design research, psychology, cognitive science, or a related discipline.
Typically requires 8 years of experience in UX, product design, service design, user research, interaction design, or a related field, or equivalent education and experience.
Experience conducting user discovery and delivering complex enterprise digital products from concept through implementation is required.
Required Knowledge/Skills
Advanced knowledge of user-centered design, design thinking, research, interaction design, information architecture, prototyping, and usability testing.
Ability to conduct qualitative and quantitative research and translate findings into product and design decisions.
Ability to design complex workflows and simplify technical capabilities for business users.
Knowledge of AI…