Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.
Organization:
LifeFlight OEC
Job Summary:
Performs flight coordination. Performs ground, event communications coordination. Provides information and emergency notification to customers. Works with advanced communications systems. Practices continuous professional development and excellent customer service. Practices proactive operational support of the department.
FlightCom
FlightCom provides seamless communication between air medical crews, hospitals and emergency personnel. FlightCom specialists field calls, provide flight coordination, flight following and logistical support. All communication specialists receive specialized training.
*911 Dispatch Experience Preferred
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Position Hours:
Shift :Various Shifts (must be available to work holidays and weekend)
Department Summary:
LifeFlight's Communications Center is made up of a team of licensed EMTs and Paramedics that serve as a Regional Medical Communications Center (RMCC) for Middle Tennessee, as well as communications for the Monroe Carrell Jr. Children's Hospital at Vanderbilt Neonatal and Pediatric ground ambulances, Vanderbilt LifeFlight's ground EMS and Event Medicine ambulances
Sign-on Bonus:
$5,000
Sign-On Bonus Requirements:
The sign-on bonus is not applicable to current VUMC staff or former staff who have worked for VUMC in the past twelve months. The sign-on bonus is only available for full-time positions.
Key Responsibilities :
• Performs and documents safe, efficient and accurate flight coordination.
• Understands the operations and applications of all communication equipment.
• Communicates information and emergency notification to customers in an efficient, concise and courteous manner.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
• Listening (Intermediate): Demonstrates a high level of interest during all forms of communication, including conversations, seminars, and presentations. Regularly follows the proven listening scenario to "hear, understand, interpret, and respond." Is sensitive to the feelings, body language, voice inflection, disposition, and behavior of speakers. Assures that speakers understand that their messages have been received. Excellent at paraphrasing what others have said for purposes of clarification and support. Asks open-ended clarifying questions, avoiding those where answers are yes or no. Does not jump in and out of meetings to attend to other tasks, reschedules meetings and conversations if undivided attention cannot be guaranteed.
• Decision Making (Novice): Demonstrates the ability to make multiple decisions simultaneously which impact areas of direct responsibility. Takes ultimate responsibility for the problem [owns the problem] and the decisions. Able to make decisions effectively and accurately in an environment which may be fast-paced or changing. Considers a wide range of alternatives, including those which may fall outside of the scope of the task at hand, before making a decision.
• Change Management (Novice): Establishes a structured methodology for responding to changes in the environment or establishing coping mechanisms for responding to changes in the workplace. Makes sound recommendations in problem resolutions. Assists in testing and quality assuring…