The Opportunity:
The Director, Digital Product Management & Chief of Staff leads the standards, operating model, governance, and capabilities that enable effective product management across the Digital / eCommerce organization. The role also serves as a strategic partner and Chief of Staff to digital leadership, helping translate strategy into priorities, operating rhythms, decisions, and coordinated execution. Working across Product, UX / Design, Engineering, Data, Commercial, and business teams, this leader strengthens product maturity, drives alignment across the portfolio, prepares executive-level insights and communications, and ensures that key initiatives, resources, risks, and dependencies are actively managed to deliver measurable customer and business outcomes.
How you will thrive and create an impact
Lead and continuously improve the Product Management practice, including product discovery, prioritization, roadmap development, delivery, measurement, governance, and supporting tools.
Partner with the Chief Digital Officer and digital leadership team to translate enterprise and digital/eCommerce strategy into clear priorities, initiatives, milestones, and measures of success.
Establish and manage leadership operating rhythms, including leadership meetings, strategic reviews, portfolio discussions, decision forums, and follow-up mechanisms that strengthen accountability and execution.
Coordinate annual and multi-year strategic planning for the Digital / eCommerce organization, integrating customer needs, commercial priorities, technology dependencies, resource requirements, and investment choices.
Develop executive-ready materials, business updates, decision briefs, presentations, and communications that clearly articulate strategy, performance, risks, trade-offs, and recommended actions.
Maintain an integrated view of the digital portfolio; track priorities, commitments, key performance indicators, risks, dependencies, and decisions, and escalate issues requiring leadership attention.
Facilitate alignment and coordinated execution across Product, UX / Design, Engineering, Data, Commercial, Operations, Finance, HR, and other business partners.
Set and steward product management standards, methodologies, governance, and tools, reducing unnecessary variation and improving quality and consistency across teams.
Advance product and UX maturity through capability assessments, modern operating practices, communities of practice, targeted development, and AI-enabled ways of working.
Support product talent and capability planning, including role clarity, job architecture, career paths, hiring standards, onboarding, calibration, succession planning, and leadership development.
Lead selected cross-functional strategic initiatives on behalf of digital leadership, moving ambiguous topics from analysis and recommendation through decision and implementation.
Champion customer-centricity, outcome orientation, data-informed decisions, disciplined execution, and transparent communication across the Digital / eCommerce organization.
What we're looking for
Bachelor’s degree required; MBA or other advanced degree preferred.
10+ years of progressive experience in product management, digital strategy, eCommerce, business operations, management consulting, or a related field.
Demonstrated experience supporting a senior executive or leadership team in a Chief of Staff, strategy, transformation, portfolio, or comparable cross-functional capacity.
Experience building or improving product management practices, operating models, governance, standards, and organizational capabilities.
Proven success leading complex, cross-functional digital initiatives from strategy through execution in a matrixed organization.
Experience preparing executive-level analyses, presentations, communications, and recommendations and facilitating leadership decision-making.
Demonstrated ability to connect digital and product investments to measurable customer,…