The Opportunity:
In this role, you will report to the site services manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Shift: Monday - Friday, 6 am - 3 pm with coverage as needed
Location: Rio Rancho, NM
Salary Range: 72,000 - 80,000 + 5% ICP Bonus
Benefits:
Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
Recognition: Celebrate your peers and earn points to redeem on gifts and products
What we’re looking for
Education: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferred
Experience : 2+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 1+ years of formal supervisory experience with direct reports and full performance management responsibility
Documented experience leading operational improvement initiatives
Experience in a client-embedded services or regulated facility environment
Collaboration Tool: Microsoft Teams experience
Documented experience leading operational improvement initiatives
Experience in a client-embedded services or regulated facility environment
Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules
Intermediate Excel skills including pivot tables, lookup functions, and basic data analysis
Ability to analyze operational data and communicate findings to non-technical audiences
Working knowledge of continuous improvement methodologies (Lean, Six Sigma)
Preferred
Advanced Excel, Power BI or Tableau experience
Formal Lean or Six Sigma Green Belt training
Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems
Lean Six Sigma Green Belt
Experience in pharmaceutical, biotech, or regulated manufacturing client environments
Managing vendor relationships and coordinating third-party logistics
How you will thrive and create an impact
Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
In this role you will:
Demonstrate passion and focus for leading teams
Ownership of day-to-day team management, including providing direction and accountability for the team’s daily performance through timely and relevant feedback
Training and developing the team by providing growth opportunities for associates within the AVANTOR framework
Establishes an inspired team culture by creating positive experiences for all associates with the goal of increasing retention and minimizing turnover
Ensures team complies with customer requirements and adheres to AVANTOR site service guidelines
Computer literacy is required. In-depth working knowledge of Excel and data management is required. Working knowledge of ERP and inventory management systems is preferred.
Deliver enthusiastic customer service
Act as a primary point of contact onsite for all AVANTOR service activities delivered by your team
Lead regular team meetings and participate and contribute in customer discussions
Evaluate ongoing team performance against Scope of Work (SOW) and service level agreement (SLA) requirements. Manage customer feedback to implement changes/expansions of service with your team
Achieve operational…