SUMMARY:
The primary responsibility will be to support the organization’s learning technologies and development activities through the development of instructional materials, working closely with others to support and implement all learning programs, and completing other technical projects as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The role will support Learning & Development functions that include, but are not limited to the following:
Plan and coordinate all virtual and live training events;
Prepare materials and planning activities for all virtual and live training events;
Present and make recommendations regarding course design, technology, and instruction delivery options;
Work with subject matter experts to gather information and material to develop instructional content, materials, and products such as lesson plans, student and instructor guides, presentations, infographics, quick reference guides, checklists, etc.
Adapt instructional content or delivery methods for different levels or types of learners;
Develop measurement tools to evaluate the effectiveness of instruction or training interventions;
Manage eLearning initiatives/course development;
Research and evaluate emerging instructional technologies or methods;
Assist in managing all aspects of the learning management system:
Upload course content, which may include publishing online courses (SCORM) and modifying instructor-led sessions
Provide help desk support for the LMS, including researching and resolving issues/problems
Create, assign, and manage roles/permissions for LMS users.
Exemplifies the desired culture and philosophies of the organization.
Ensure branding integrity is upheld;
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.
COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects and researches data;
Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles;
Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations;
Technical Skills - Pursues training and development opportunities; Shares expertise with others;
Interpersonal Skills - Maintains confidentiality; Remains open to others' ideas and tries new things;
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings;
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information;
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Puts success of team above own interests; Supports everyone's efforts to succeed;
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness;
Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values;
Organizational Support - Follows policies and procedures; Supports organization's goals and values;
Strategic Thinking - Develops strategies to achieve organizational goals; Analyzes market and competition; Identifies external threats and opportunities.
QUALIFICATIONS:
Minimum High School Diploma or GED; Associate’s Degree preferred.
One year of experience developing training content and working with a learning management system.
Experience in the security industry is not necessary.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language.
Ability to write reports,…