Location: London, England
You must be based in London and available for occasional in-person meetings with clients and the team.
You can work remotely from London or follow a hybrid schedule using our Farringdon Road office.
Reporting to: Program Management Lead - EMEA
Employment Type: Full-Time
Compensation: £35,000 - £40,000
Position Summary
The Senior Client Program Coordinator (SCPC) serves as a key member of our operations team, which partners with the account management and business development teams. The SCPC plays a central role in helping to guide clients through our onboarding, product delivery, and renewal process to help drive revenue growth. Primary responsibilities include executing operations and logistics for our training programs, developing relationships with client accounts, which could be across corporate, public, and university verticals, and contributing to key account retention and expansion. The SCPC must thrive in novel, high-stakes situations that require creativity, intuition, and big-picture thinking, and will have an opportunity to work closely with senior leaders at Wall Street Prep as well as with decision-makers at top investment banks, private equity firms, and Fortune 500 Companies
Key Responsibilities
Client Program Management
Roughly 25-50% of clients the SCPC will manage and work on directly with an Account Manager to oversee all logistics items listed above, without a Program Manager involved
Create and maintain program logistics trackers and documentation, ensuring accuracy and completeness throughout program execution
Continuously update program logistics based on inputs from Program Managers (PMs) and clients
Manage instructor travel logistics end-to-end, including booking, tracking costs, and ensuring completion of required arrangements
Monitor travel budgets for clients with cost caps and flag overruns to Finance for review and approval
Support additional program initiatives, including B2B certification programs and coaching
Create, update, and manage program surveys and compile final results reports
Assign and manage Poll Everywhere and Zoom accounts, ensuring accurate setup for each program
Prepare Zoom welcome materials and resources to share with clients
Schedule client and internal meetings as requested by Program Managers or Account Managers
Develop first drafts of client kickoff presentations and program review decks
Respond to operational “fire drills,” implementing solutions related to logistics, travel, or virtual program delivery
Maintain client program rosters and user access across systems including Dropbox and other internal tools
Oversee online only clients, from setting up their online group to direct client support as needed
Support ad hoc requests from corporate clients as needed
Regional Program Support
Support programs primarily across the EMEA region
Travel to client sites to support the execution of in-person training programs, particularly during the launch of large programs
Operations & Cross-Functional Support
Assist the Head of Department and senior leadership with special projects and operational initiatives
Help document internal processes and create reporting materials or presentations as needed
Support internal workflows such as exam submission and grading processes
Contribute to the overall operational health of the business through proactive coordination and problem-solving
Required Skills
Demonstrable customer service experience
Excellent follow-through and ability to build trust and credibility with clients by consistently delivering best-in-class client service experience
Ability to think and plan ahead without prompting
High degree of organizational skills and attention to detail
Superb ability to communicate effectively (verbally and in writing) with a team and client base that has diverse and varying communication styles.
Excellent listening, negotiation and presentation skills
Experience working with Excel and PowerPoint
Ability to prioritize…