Position Summary...
The Project Manager — Cross-Border Seller Programs will help build scalable operating mechanisms that support Walmart Marketplace’s global growth. As part of Walmart’s Marketplace Global Ops Integration team, this role represents support and risk operations across business, product, BPO, and in-market teams. Responsibilities include maintaining program health, coordinating operational requirements for new growth initiatives, and driving cross-functional alignment on issues, dependencies, and priorities. The ideal candidate is resourceful, self-driven, and comfortable navigating ambiguity, with strong project and program management discipline, operational judgment, and the ability to influence global stakeholders.
About the team: The Walmart Marketplace Global Ops Integration team plays a key role in the company’s international growth by connecting sellers and customers across markets. This team drives a consistent and seamless seller support experience worldwide by collaborating with business, product, support, and risk teams. They enable new growth initiatives and build scalable support models, combining global strategy with practical execution. The team focuses on effective project and stakeholder management, ensuring alignment and delivering solutions that support Walmart’s expanding Marketplace business. Strong communication, analytical thinking, and project planning are essential to their success.
What you'll do...
What you'll do:
Manage cross-border support program health, KPIs, business reviews, issue tracking, and executive reporting.
Act as liaison across Seller Support, Risk, Product, CRM, BPO, Change Management, Process Improvement, and in-market teams to enable growth programs.
Represent Global Ops in program planning, ensuring support and risk requirements inform decisions.
Coordinate operational readiness for Walmart Imports, Walmart Exports, and Remote Fulfillment across marketplaces.
Identify support and risk impacts from new or changing programs, including case categories, routing, ownership, handoffs, SLA expectations, reporting requirements, and seller experience gaps.
Develop scalable mechanisms to identify recurring seller friction, coordinate cross-functional solutions, and improve support consistency across markets.
What you'll bring:
Proven experience managing multiple medium-high scale projects or work streams with effective project planning and scheduling skills.
Strong stakeholder management abilities, including building and maintaining relationships and communicating project status clearly.
Demonstrated analytical thinking to assess costs, establish ROI, and identify solutions to project challenges.
Experience working across support, risk, marketplace, or seller experience operations.
Ability to influence without authority and operate effectively across matrixed teams.
High ownership, resourcefulness, and willingness to solve problems hands-on.
Ability to balance strategic context with operational execution.
Commitment to upholding company policies, ethics, and integrity in all project activities.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see…