Storytelling is, and will always be, the heart of what we do at Skydance.
Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.
Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.
If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!
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Your New Role
This position is responsible for the strategic management of broadcast service providers and the delivery of new initiatives, technical changes and solution evaluations across the WBD APAC region. While Broadcast Operations owns BAU execution, this role owns the commercial, contractual and transformation layer - managing the regional supplier portfolio, negotiating contracts, leading change requests and running the full RFI/RFP lifecycle for new technical solutions (e.g., IP-based contribution and distribution, cloud playout, content delivery alternatives).
The role acts as the primary technical-commercial interface between WBD and the regional broadcast / media service-provider ecosystem, ensuring contracted services deliver against business and operational expectations, and that new initiatives are delivered on time, on budget and to specification.
The Manager, Service Delivery supports WBD APAC and Company-wide projects in collaboration with international departments and service providers, and develops service-management and procurement practices aligned with global WBD standards.
Your Role Accountabilities
Own the relationship lifecycle for regional broadcast service providers — playout, Satellite teleport, fiber, compression, Encryption, media services and IP distribution partners.
Lead service-performance governance: SLAs, KPIs, monthly/quarterly business reviews, performance improvement plans and dispute resolution.
Build and maintain strong working relationships with senior counterparts at key media and broadcast service providers across the APAC region;
Lead commercial negotiations for new contracts, renewals, statements of work and change requests; partner with Procurement, Legal and Finance to close agreements that meet business and technical requirements.
Track contract obligations, renewal dates, pricing benchmarks and total cost of ownership across the supplier portfolio; identify cost optimisation and consolidation opportunities.
Manage the change request (CR) process end-to-end — scoping, pricing validation, technical sign-off, approval workflow and delivery hand-off to BAU.
Run the full RFI / RFP process for new services and solutions, including:
Define business and technical requirements in partnership with Engineering, Operations and business stakeholders.
Build the long-list of candidate vendors and shortlist criteria
Author and issue the RFI/RFP, manage Q&A clarification cycles, and coordinate vendor presentations / demos / proof-of-concept activities.
Establish evaluation frameworks (technical, commercial, operational, risk) and run scoring with cross-functional evaluation panels.
Lead commercial clarification and final negotiation; produce vendor recommendation papers and business cases for senior leadership approval.
Coordinate contract execution with Procurement and Legal and ensure clean hand-off to delivery.
Partner with Engineering and the broader team to identify, evaluate and recommend new technical solutions — for example, IP distribution alternatives (SRT, Zixi, managed media networks, public-cloud transport), cloud playout and…