Storytelling is, and will always be, the heart of what we do at Skydance.
Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.
Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.
If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!
Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide. ㅤ
Your New Role...
At Warner Bros. Studio Tour London - The Making of Harry Potter, we pride ourselves in being renowned for our world class customer service and best in class products.
Who we are looking for are naturally friendly, enthusiastic and all-round positive individuals who want to be proud of their work. So, what makes a fantastic Retail Associate? You see a queue at the till? You jump on to reduce the customers waiting time. We’ve run out of Gryffindor Jumpers? You take the initiative and replenish them yourself. It’s about being positive, finding solutions, and having the confidence to do what’s right for our customers.
What’s in it for you?
£13.45 per hour
25 days holiday (pro-rata)
GymPass or free access to our on-site gym
Exclusive access to Paramount+, HBO Max and our Screeners App, with our exciting Warner Bros., HBO and Discovery content
Staff discounts on Studio Tour tickets, retail, food and beverage
Access to Friends and Family events
Free on-site staff car parking
Complimentary staff shuttle bus between Watford Junction and our Studio Tour
On-site staff Studio Café
Option to join our pension scheme and medical cash plan
Your Role Accountabilities…
Proactively engage with and assist our customers.
Operate our tills in an efficient manner.
Help to ensure products are available to customers at all times.
Ensure our sales targets are achieved by fully maximising all sales opportunities.
This role requires that you be able to lift, carry and move boxes. It is also a role in a very busy Tour where there is lots of visual and audio stimuli.
Qualifications & Experience…
Effective, confident communication, engaging proactively with visitors and colleagues.
Experience working in a fast-paced environment.
The ability to keep calm under pressure.
The initiative to identify jobs that need completed.
An ability to work at pace whilst maintaining great customer service.
Working Pattern…
We have multiple intake dates across the year which would require you to complete 2 weeks full time training (Monday-Friday), before starting your contracted hours.
Contracts are for 32 or 40 hours per week, and you will be required to work weekends (Saturday and Sunday).
Your normal hours of work are between 7am and 10pm. Occasionally working hours could run until 1am for events, for which you will be notified in advance.
Availability required to work late nights, events and to support stock replenishment.
Department Overview...
Warner Bros. Studio Tour London – The Making of Harry Potter is the only place in the world to…