Washington Trust has an opportunity for a highly motivated Wealth Associate to join our Wealth Management Administration team. The Wealth Associate will work closely with wealth management professionals and administrative staff to provide operational, client service, and account administration support. The Associate is responsible for coordinating administrative processes, maintaining account documentation, supporting client onboarding and servicing activities, and ensuring the timely and accurate execution of operational workflows.
This is an excellent opportunity for someone with a minimum of 2 years of experience in wealth management, financial services operations, or client administration. The ideal candidate will be looking to broaden their knowledge of wealth management practices and client service delivery. This position is part of a career progression track and offers opportunities to develop expertise in fiduciary services, wealth planning, client relationship management, and other areas of wealth management.
Primary Responsibilities
Client & Administrative Support
Respond to client and internal inquiries in a timely and professional manner, providing assistance and directing requests to the appropriate team members when needed
Coordinate and schedule client meetings, prepare meeting materials, and support follow-up activities
Process and monitor account-related transactions, including checks, wires, ACH transfers, bill payments, and other administrative requests
Prepare and maintain client records, account documentation, and system data to ensure accuracy and completeness
Support account onboarding, maintenance, and servicing activities throughout the client relationship lifecycle
Develop, maintain, and grow client relationships
Operational & Team Support
Gather, organize, and maintain documentation required for account opening, account maintenance, annual reviews, distributions, and account closing activities
Create, update, and maintain records within Wealth Management systems to ensure data integrity and compliance with established procedures
Coordinate administrative workflows and follow-up activities across team members and internal business partners
Prepare correspondence, reports, spreadsheets, and other administrative materials to support departmental operations
Assist with special projects, departmental initiatives, and process improvement efforts as assigned
Quality Assurance & Process Management
Run and review operational reports to monitor account activity, workflow status, and outstanding action items
Maintain reminders, and tracking tools to ensure deadlines, regulatory requirements, and internal procedures are met
Perform quality-control reviews of documentation, account records, and transactions to promote accuracy and consistency
Monitor outstanding requests and follow up with appropriate parties to ensure timely completion of administrative and operational tasks
Identify process improvement opportunities and contribute to enhancing operational efficiency and service delivery
Requirements and Preferred Qualifications
Bachelor's degree or equivalent experience and 2+ years of experience in wealth management operations, financial services administration, client service, account administration, or a related field
Strong understanding of operational workflows, account servicing, documentation management, and administrative processes
Demonstrated ability to manage multiple priorities, meet deadlines, and maintain a high level of accuracy in a fast-paced environment
Excellent organizational skills with strong attention to detail and follow-through
Proven experience delivering exceptional client and internal service through effective communication and problem resolution
Proficiency with Microsoft Office applications, particularly Word, Excel, Outlook, and document management systems
Strong written, verbal, and interpersonal communication skills
Strong customer service skills with demonstrated experience…