We’re Watts. Together, we’re reimagining the future of water.
We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What we do:
For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
Scope of Position
As a key member of the Customer Service team, this highly motivated individual will be responsible for managing customer inquiries, preparing accurate quotes, and supporting sales efforts. The role requires a strong technical aptitude, the ability to interpret product specifications and engineering drawings, and effective cross-functional collaboration to deliver competitive pricing and customer-focused solutions.
This position will also support and maintain new business opportunities through relationship management, and ongoing customer engagement. The successful candidate will work closely with internal teams to ensure a seamless customer experience while contributing to business growth objectives.
This position reports directly to the SSR Supervisor.
The role will initially be based onsite in Menomonee Falls, WI to support training and onboarding, with the opportunity to transition to a hybrid work arrangement upon successful completion of the onboarding period.
Primary Job Duties and Responsibilities
Prepare and deliver accurate and timely customer quotations.
Review and interpret customer specifications and drawings to ensure proposed products meet technical and commercial requirements.
Collaborate with Product Management and other internal teams to determine appropriate product discounts, pricing strategies, and configurations.
Support the field sales team and Bradley Reps by providing product information, technical assistance and quoting support.
Build and maintain strong customer relationships to promote repeat business and customer satisfaction
Assume responsibility for other projects and duties as assigned by Director of Customer Service or Company management.
Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
Required Qualifications
Associate degree in Sales/Business or equivalent related experience
5+ years of applicable career experience
Ability to read bid specifications and blueprints
Technical knowledge, installation experience or engineering skills
Strong computer skills, including Microsoft Office Suite
CRM experience
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment drug testing as a condition of employment.
Preferred Qualifications
Bachelor’s degree in Sales/Business or related field.
Manufacturing / building materials industry experience.
CRM/Salesforce, Epicor, and Quotable experience preferred.
2+ years in lead generation.
General Applicable Company Competencies
Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to be flexible and adapt to changing work priorities and stressful conditions.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Maintain productive and collaborative relationships with other Watts employees.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
Working…