Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
As we launch in DRC, the Training Regional Lead will focus on strategic planning and rigorous supervision of all training activities. The role involves setting the foundation for the country's training objectives and ensuring high-quality support for the Agent Network.
In this role you'll;
Training needs assessments
Lead the regional operations team in identifying opportunities to improve the operational execution.
Determine training requirements by reviewing the training strategy defined by the country leads and reviewing results of agent trainer coaching; evaluating training effectiveness.
Training material translated into English, French
Lead the translation of training content.
Utilize observations and data-driven insights to help improve training materials.
Assist with training vocals and video recording.
Training planning and delivery
Execute individual training sessions for the team, site and remote facilitation training activities, and lead training sessions when needed.
Perform agent visits addressing the team’s action items.
Coordinate and assist with the training and implementation of new rollouts regionally in liaison with regional and territory leads.
Training admin and evaluation
Manage and administer the training for assigned regions including monitoring the right slack channels, WhatsApp groups etc. to gather training requirements and gaps.
Evaluate and report training program(s) effectiveness, and help implement changes as needed.
Gather feedback from trainees during and following training to determine instructional and content effectiveness in collaboration with your lead.
Quality assurance and continuous improvement standards for the delivery of OKRs, E-Learning and key skills training targets per assigned staff can be achieved.
Plan and execute the transition from the training of agents from face-to-face to digital.
Key details
Location: Bandundu and Kongo Central and may travel to field locations.
Work authorization in is required
This is a permanent position
Our salaries are competitive and calculated using a transparent formula.
We offer generous health insurance for yourself and your dependents
We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
Airtime reimbursement.
Free food and a beautiful office space.
Requirements
Fluent in French, English, and good command of local languages.
At least 5 years of relevant work experience, specifically managing training or an agent network
Ideally, have prior work experience in a learning & development context, teaching and/or training admin experience in a corporate setting.
Enjoy learning and can grasp a breadth of fields.
Are proficient in group training, presentations and public speaking.
Can analyze data to measure training ROI and identify operational gaps.
Have experience in facilitating group learning events.
Comfortable working on the field and…