About Wealth Enhancement
Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.
Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com .
Our Los Angeles, California office has an exciting opportunity for a Client Service Associate ! In this role, you will serve as a trusted partner to clients and advisors, providing expert support and coordination across all client service and operational activities. The position offers the opportunity to deliver an exceptional client experience, build lasting relationships, and contribute to the success of our growing financial advisory practice.
This is a Hybrid (3 days in office) position supporting a high-growth team.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $65,000.00 to $85,000.00 , exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.
Primary Job Functions
Office Support
Schedule meetings with clients and product vendors or sponsors
Manage and distribute mail, including coordinating overnight deliveries
Order office marketing materials and printer supplies, and coordinate printer maintenance with vendors and technology staff
New Client Onboarding
Ensure accurate completion and setup of prospect and new client paperwork
Follow up on funds transfers from surrendering companies
Maintain the Salesforce CRM database
Research and resolve issues with the broker/dealer, Wealth Enhancement Group operations team, or vendors
Record incoming assets in the appropriate blotting tool
Client Relationship Management
Communicate with clients to understand their personal and financial needs
Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs)
Address client requests directly or escalate to advisors as needed, including processing death claims
Collaborate with clients’ tax or legal counsel to address concerns
Client Review Preparation and Follow-Up
Gather client data and prepare materials for meetings and reviews
Conduct tax research (including 1099s) as needed
Complete follow-up actions for clients after meetings
Industry and Company Knowledge
Apply knowledge of WEG’s suitability guidelines, operational processes, and sales model
Demonstrate understanding of financial products, terminology, and practices
Maintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
Attend client services and company educational events, as well as vendor presentations
Team and Corporate Support
Support advisor team operations to streamline processes
Complete operational projects that support enhancements and changes
Communicate process and sales updates to the team
Participate in WEG-offered sessions such as Micro Monday, ATO Answers, Client Service Community, and RoundTable LIVE
Manage vendors to established service level agreements
Improve Service Quality by using Ai and digital tools
Use approved AI and digital tools to simplify work, improve service quality, and increase efficiency, while validating outputs for accuracy, privacy, and business alignment.
Identify and escalate inaccurate information and knowledge gaps, or issues related to digital tools
Projects
Support special projects as…