Weight Watchers is the global leader in science-backed weight management, offering an integrated support system built for the GLP-1 era that combines scientific expertise, medication, cutting-edge technology, and human connection. With more than 60 years of experience, Weight Watchers is the most studied commercial weight management program in the world, delivered through its No. 1 U.S. doctor-recommended weight-loss program. Its holistic, personalized approach also includes U.S.-based clinical interventions and access to GLP-1 medications when clinically appropriate, and a global network of coaches and community support. Since 1963, the company has led with science to deliver its members the personalized support they need to reach and sustain their goals. Members can access these solutions directly, or through Weight Watchers for Business’ full-spectrum platform for employers, health plans, and payers. In a landscape crowded with contradictory advice, isolating apps, and one-size-fits-all solutions, Weight Watchers offers a proven path forward that is rooted in research, grounded in empathy and designed to help every member feel better in their body and live a longer, healthier life.
ABOUT THE TEAM
WeightWatchers for Business, the enterprise facing brand of WeightWatchers, delivers the value of WeightWatchers directly to employers and health plans. Our programs offer all of the benefits of WeightWatchers, packaged as population health benefits. The solution starts with WeightWatchers’s award winning app and provides access to various levels of coaching while providing state-of-the-art integration, reporting and marketing support to enterprises.
WHAT YOU'LL DO
The Client Success Consultant (CS Consultant) will play a critical role supporting marketing, reporting, and other project management efforts across the Client Success team. As a utility player on the team, the CS Consultant will work closely with Client Success Managers (CSM) to support key accounts and completion of deliverables.. The CS Consultant will serve as an operational and administrative backbone to the CS team during a critical growth and retention period.
This role will partner with each CSM and internal stakeholders including strategy, sales, operations and marketing to inform and assist the success of accounts. This work includes, but is not limited to, creating customized marketing asset packets to support client marketing strategies, developing high-quality annual reporting presentations showcasing program value, and ensuring CRM account information is current and complete.
This Client Success Consultant will proactively engage with CS team members to provide client support. This role demands strong organization and prioritization skills, effective and timely communication, and attention to detail.
This role will report to the VP of Client Success.
Key Responsibilities:
Serve as an additional support person for the growth objectives of key accounts for Client Success Managers (account owners) based on fluctuating priorities.
Aggregate client results/reporting and support creation of client-facing presentations; primary focus on key annual and quarterly review reporting.
Partner with CS SME and Data Analytics on enhanced reporting initiatives
Assist in ad hoc initiatives across the book of business as appropriate, including support of new client launches or relaunches.
Assist with internal coordination to achieve issue resolution and general client support
WHO YOU ARE
Bachelor’s Degree
1-3 years related experience (marketing, sales, client success, project management, wellness industry)
Proactive self-starter with the ability to drive towards business goals under limited supervision
Strong organizational skills with the ability to work in a deadline-driven environment
Strong desire for process documentation and improvement
Highly collaborative with the ability to build relationships with internal and external partners
Excellent time management skills…