Weight Watchers is the global leader in science-backed weight management, offering an integrated support system built for the GLP-1 era that combines scientific expertise, medication, cutting-edge technology, and human connection. With more than 60 years of experience, Weight Watchers is the most studied commercial weight management program in the world, delivered through its No. 1 U.S. doctor-recommended weight-loss program. Its holistic, personalized approach also includes U.S.-based clinical interventions and access to GLP-1 medications when clinically appropriate, and a global network of coaches and community support. Since 1963, the company has led with science to deliver its members the personalized support they need to reach and sustain their goals. Members can access these solutions directly, or through Weight Watchers for Business’ full-spectrum platform for employers, health plans, and payers. In a landscape crowded with contradictory advice, isolating apps, and one-size-fits-all solutions, Weight Watchers offers a proven path forward that is rooted in research, grounded in empathy and designed to help every member feel better in their body and live a longer, healthier life.
ABOUT THE TEAM
WeightWatchers for Business, the enterprise facing brand of WeightWatchers, delivers the value of WeightWatchers directly to employers and health plans. Our programs offer all of the benefits of WeightWatchers, packaged as population health benefits. The solution starts with WeightWatchers’s award winning app and provides access to various levels of coaching while providing state-of-the-art integration, reporting and marketing support to enterprises.
WHAT YOU'LL DO
The Operations Program Associate is responsible for overseeing partner programs inclusive of managing cross-functional implementations, and ensuring successful implementation of system integrations, processes, operational solutions and post launch services. This role acts as the central liaison between partners, technical teams, operations, marketing, leadership and other matrix partners to coordinate timelines, manage deliverables, and drive initiatives from initiation through completion. Post implementation operational management is also essential to this role.
The ideal candidate combines strong external facing presence and strong implementation management skills with experience coordinating technical integrations, partner onboarding, and operational execution in a fast-paced environment.
Key Responsibilities
Implementation Management
Lead multiple implementations simultaneously from planning through execution and post-launch support; external and internal implementations
Develop execution plans, timelines, milestones, and implementation strategies
Monitor implementation progress, risks, dependencies, and deliverables
Facilitate implementation meetings and provide regular status updates to stakeholders
Ensure implementations are completed on time, within scope, and aligned with business objectives
Integration Implementations
Coordinate system integrations between clients/partners, vendors, and internal platforms
Serve as the primary point of contact for integration-related communication internally and externally
Gather and document business and technical requirements where appropriate
Collaborate with technical teams on data mapping, testing, troubleshooting, and deployment
Craft client and member use cases to support and test the integration model/s
Client/Partner & Stakeholder Management
Build and maintain strong relationships with clients/partners and internal stakeholders
Manage implementation expectations and communicate project updates proactively
Partner with matrix teams across the organization (i.e. Commercial, Operations, Product, IT, Finance, Marketing and Customer Success teams)
Address operational escalations and drive issue resolution effectively
Process & Operational Improvement
Identify opportunities to improve workflows, implementation processes, and…