Must be available to work 4pm-12am/ 12am-8am and 8am-4pm on weekdays and public holidays
Casual, work from home opportunity based out of VIC/TAS/NSW/QLD
SCHADS Level 3B ($40.49ph) + Super + Salary packaging options
Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.
About the opportunity
The After-Hours Agent will provide staff and participants a centralised point of contact after business hours. The hours of operation are between the hours of 4pm and 9am Mon – Fri and 24 hours Saturday, Sunday and Public Holidays on a rotating roster with flexibility to work-from-home.
Key responsibilities of the role include:
ESSENTIAL: Availability to work 4pm-12am/ 12am-8am and 8am-4pm on weekdays and public holidays
Provide front-line support to Wellways staff across multiple programs, including: IT support
Rostering
Incident reporting
PRN and medication support
Emergency escalations
Supporting Wellways programs operating beyond standard business hours, including residential and mental health programs
Maintain clear communication and documentation to ensure efficient handovers between shifts and business-hours teams
Conduct routine file audits and support maintenance of up-to-date emergency summaries and compliance documentation
Administrative functions such as document uploads
Support provided for training, recruitment, and other Corporate Services
Triage and manage IT-related requests, including but not limited to: Onboarding support
Document/Case note Management
File merging
Password resets/Account unlocks
Escalations
For these reasons it is essential the candidate demonstrate:
Experience in mental health or community services is helpful — but not essential
Certificate in Community Services, Mental Health, Disability, a related field or equivalent experience
Experience in crisis response, incident management, or after-hours support
Strong administrative and IT skills, with proficiency in CRM and rostering systems
Ability to work autonomously and handle multiple tasks in a high-pressure environment
You will also need:
Current Working with Children Check, NDIS Workers Screening Check, LCS2 Check and QLD Blue Card
Right to Work within Australia
Satisfactory National Police Records Check
NDIS Worker Orientation Module Certificate
Prior experience of working within the Mental Health industry or Community Service-based organisations (desirable)
About Us
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!
Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.
What we offer
A purpose driven culture where people can thrive, everyone is respected, and differences are valued
An equitable, diverse, and socially inclusive work environment
Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
Meal and Entertainment allowance via salary packaging up to $2,650 per annum
Receive 17.5% leave loading every time you take annual leave
Paid parental leave after 12 months of ongoing employment
Access for you and your family to our Employee Assistance Program
For a confidential discussion about the role, we encourage you to contact Tekka Muscat , on tmuscat@wellways.org
Once you APPLY click here for a copy of the position…