Lead Bilingual English/Spanish Full-Time Retail Sales and Customer Service Associate in Los Angeles, CA (Weekend Hours Required)
Role Responsibilities
As a Lead Front Line Associate (FLA), you will play a critical role in supporting day-to-day store operations. In this dynamic role, you’ll support the store's success by guiding team members, ensuring smooth financial transactions, and maintaining a strong compliance culture. You’ll lead by example, assist in training and developing staff, oversee cash handling and remittance processes, and help implement business and marketing strategies to drive store performance.
Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
Process money transfer transactions and efficiently manage cash register operations.
Uphold loss prevention protocols, strictly adhering to company policies and store standards.
Train, mentor, and provide ongoing support to Retail Sales and Customer Service Associates.
Create and manage team schedules to ensure consistent and efficient store coverage.
Handle money transfer procedures and related services, ensuring accuracy and compliance.
Manage company funds, ensuring precise reconciliation with daily receipts and records.
Implement strong security measures to safeguard company funds and maintain financial integrity.
Perform daily reconciliation of money transfers to ensure accuracy and transparency.
Contribute to the development and execution of localized marketing initiatives and business strategies.
Act as the operational lead and subject matter expert, ensuring seamless store performance.
Role Requirements
5–10 years of experience as a Teller or in a related financial services role.
2–3 years of supervisory or leadership experience (preferred).
Fluency in both English and Spanish, with strong communication skills in both languages required.
Proven track record in customer service and handling financial transactions.
Experience working with Microsoft Office Suite and general computer literacy.
Experience working within compliance standards, following standard operating procedures.
Ability to open and close store locations and provide leadership oversite to other Tellers.
Associate or bachelor’s degree preferred. AML Certification is a plus.
Candidates must be comfortable using their own personal mobile with reliable service, for work-related communication, as needed.
Workplace Option
100% IN PERSON - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time.
Location (in-person): 2025 West 8th Street, Los Angeles, CA 90057 (primary)
This location offers excellent access to public transportation and alternative commuting options. Please note that free parking is not available.
Additional Locations:
7225 S. Figueroa St., Los Angeles, California 90003
15226 Vanowen St., Van Nuys, California 91405
5042 Whittier Blvd., Los Angeles, CA 90022
Schedule
Our 2025 West 8th Street, Los Angeles, CA 90057 location has standard operation hours Sunday – Saturday, 7:00 AM – 7:00 PM Pacific Time (PT). Successful applicants will have the flexibility to work any day of the week within regular business hours and schedules will vary.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your United States – specific benefits include:
Medical, Dental, Vision, and Life Insurance
Tuition Assistance Program
Student…