Pine Woods Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.
In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. We strongly prefer candidates with prior veterinary front-desk experience; at minimum, we’re looking for 1+ years of client service experience in a medical receptionist role. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and compensation:
Compensation: $17 - 19 per hour, for each hour worked
Schedule: This is a full-time position, with a flexible schedule offering a variety of different shift times/durations and availability needed Monday - Friday and rotating Saturday shifts from 8a - 12p.
You’d typically rotate Saturdays, working 1-2 Saturday shifts each month.
Full-time Benefits Package*:
Health package: Medical, dental, and vision insurance
Life insurance and disability
Employee Assistance Program (EAP)
401k with company match
Paid time off in accordance with site policy and applicable law
Personal pet discount
Uniform allowance
*Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set:
Prior veterinary receptionist / client service experience strongly preferred
OR at minimum, 1+ years of client service experience in a medical receptionist role (e.g., human medical, dental, or other healthcare front desk)
Proficiency in the following skills:
Ability to manage a multi-phone line system while assisting in-person clients
Experience working with veterinary practice management software, especially Avimark, preferred
Exceptional verbal and written communication skills
Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
Strong organizational and time management skills
Experience scheduling appointments and coordinating calendars preferred
Ability to accurately process payments and maintain financial records
Positive attitude and willingness to collaborate with a team
Ability to remain calm, professional and solution-oriented during busy periods
Why join the Pine Woods Animal Hospital team?
Pine Woods Animal Hospital is a progressive, 7-doctor practice with a close-knit, long-tenured team and a strong reputation in the community. Our unique two-building campus, featuring a dedicated Wellness Center and Surgery & Rehabilitation Center, allows us to offer advanced services like acupuncture, rehab therapy, dentistry with full-mouth radiographs, and complex soft-tissue surgery.
You’ll work alongside a strong team of LVTs and experienced assistants, collaborative doctors with diverse clinical interests, all in a hospital that prioritizes efficiency, communication, and high-quality care. If you’re looking for a place where you can fully utilize your skills, continue growing, and be part of a supportive, well-established team, Pine Woods is an excellent place to build your career.
Apply today — we look forward to hearing from you!
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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees…