Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.
Responsibilities:
Serves as the primary call taker for claims coming into the claims office
Serves as the primary/secondary claims entry specialist and assists with the daily population of claims in the AS400 for all incidents generated between the last business day and 12pm
Serves as the primary/secondary claims intake specialist and assists with the consolidation and dissemination of relevant claim supporting documentation
responsible for contacting drivers, claimants, and/or obtaining follow up information necessary to completely populate the claim
documents and distributes telephone messages to the appropriate members of claims staff
accurate completion and distribution of property damage release forms to claimants, as requested by claims adjusters
Tracks claims that are ready for payment from receipt of the executed release form, through the accounts payable office an finally closing the claim in the AS400 once claim is complete
Delivery, pickup, internal distribution of all correspondence including US mail and/or correspondence for the claims staff
Order and distribute police reports as necessary or as requested by adjusters
Assist the subrogation adjuster in efforts t recover money owed for damage to Western Express property to include documentation of follow up communications with responsible parties and/or insurance carriers
Knowledge, Skills, Abilities:
Knowledge of relevant employment laws
Knowledge of company policy and procedures
Strong verbal and written skills
Attention to details
Ability to work in a high-volume fast-paced environment
Ability to work independently and to establish rapport and positive working relationships with department and organizational leadership
Knowledge of Microsoft Office
Ability to learn to use the AS-400 in order to enter claims, query driver locations, send and receive messages, check and track the status of a claim.
Core Competencies & Required Experience:
Strategic Thinking
Negotiation Skills
Investigation Skills
Property Valuation
Claims management process knowledge/experience
Preferred Experience:
Investigative experience including but not limited to law enforcement, loss prevention, insurance adjustment
Western Express and/or Trucking experience
Appraisal/Valuation experience
Vehicle recovery and/or maintenance administration
Education
High School Diploma
Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.
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